• Report: #504459
Complaint Review:

Dell Computer and Financial Services

  • Submitted: Mon, October 05, 2009
  • Updated: Mon, October 05, 2009

  • Reported By: Sue — quincy Florida U.S.A.
Dell Computer and Financial Services
www.dell.com Internet United States of America

Dell Computer and Financial Services Dell hardware warranty service was great- but after 2 motherboards were replaced-software not functioning.major problems.Dell techs never called on 7 diff. appointment times-refund still not issued 2 Dont Call Dell-paid for software service- total waste of time & $-7 appointments no one called 2 months and another 2hours 45 min on phone-no help-no refund Internet

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Dell hardware Tech Support-in home warranty service- was great.  The software dept. is not. 

Paid $180  to spend hours with first tech- nice but had same and more problems after 2 hours.  Called back- made appointment time- and was stood up 7 different times. 

Was promised a refund And was told that i would still get help because of the time spent etc..

That and those promises for 2 months now have never occurred.  my payments are not recognized nor is the refund. my complaints go nowhere. 

Empty promises of- "Don't worry i promise i will help you.  You are in good hands with me" etc. Was told by 3 different supervisors that "someone would call me absolutely"- "you can trust me", We will absolutely take care of you."

all a waste of time and money, and effort.  I am tired of the 2 month hassle of wasted time.  Dell needs to get its act together and treat customers like we are more than just their bank.

This report was posted on Ripoff Report on 10/05/2009 08:59 AM and is a permanent record located here: http://www.ripoffreport.com/reports/dell-computer-and-financial-services/internet/dell-computer-and-financial-services-dell-hardware-warranty-service-was-great-but-after-2-504459. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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