Report: #473145

Complaint Review: Dell Computer Company

  • Submitted: Fri, July 24, 2009
  • Updated: Sat, July 25, 2009
  • Reported By: danville Virginia
  • Dell Computer Company

    Round Rock, Texas

Dell Computer Company INOVATION OF HEAD ACHES Round Rock Texas

*REBUTTAL Individual responds: Laptop.....Refurnbish or Repair ?

Show customers why they should trust your business over your competitors...

Bought a supposed new X P S laptop from Dell, more trouble than the $2,600 hundred dollar cost in January 08. Parts missing, then a few months later, dell sent another hard drive, not of same brand as was original. Before the year was out, Dell replaced the hard drive 4 times.

This year , Optical drive went bad, and Dell sent a tech and replaced. A month later , another Hard drive sent by Dell waited for tech because also motherboard had to be replaced. All of this in less than 18 month, I have paid for in home service for 3 years, but this time tech came with new motherboard and installed the wrong systems motherboard.

Now I 'm getting the run around about when Dell will deliver replacement computer, though they refuse to replace new.

Instead want to send refurbished laptop. Warning DO NOT BUY FROM DEll , or you too may find you have an awfully expensive paperweigt .

I can backup all in this report because I also have every e mail since purchasing from Dell

danville, Virginia
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#1 REBUTTAL Individual responds

Laptop.....Refurnbish or Repair ?

AUTHOR: David - (U.S.A.)

Hi' every one,I read a lot complain about,Best Buy,and Dell.........etc.
Ok,just talk about Best Buy first.a lot people didn't know Best Buy can't fix your Desktop or know why? Because Best Buy don't carry the parts,like Motherboard,CPU.etc.Just said you Buy computer from Best Buy,you use for awhile,had a problem,but you still have warranty on it,ok Best Buy,send your computer to contractor,like who ever they had a contract with,like Gateway,Dell,HP.and so know why Best Buy telling you sometime it take 3 or 5 days to fix ? cause they have to ship you unit to the contractor,when your unit get there they fixed by the date.first come,first server,one more thing, most the people don't know is? just said you send your laptop it to fix the Motherboard,yes they change the Motherboard,but is not a brand new Motherboard.that Motherboard is Refurbished,they gave you a new parts unless they ran out Refurbish part.And other thing,people complain why,Best Buy erase you Hard drive,but your Hard drive is nothing wrong with it.......ATTENTION.....when you sign paper for agreement for service.look at part...about software.when you sign in there,that mean you allow them to erase your Hard drive,if your Hard drive had error or missing....etc.Be sure took picture of your computer,check how much Ram,you got,also if you know your Hard drive is still good,take it out,just send unit without Hard drive.
Most of the part for either Desk top or laptop,is MADE IN look good,but don't last long.that why,we buy sometime very cheap.
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