• Report: #861201
Complaint Review:

Dell Computer

  • Submitted: Thu, March 29, 2012
  • Updated: Thu, March 29, 2012

  • Reported By: Caveat Empotor Editor — Antelope California United States of America
Dell Computer
One Dell Way Round Rock, Texas United States of America

Dell Computer Fraudulent Business Practices Round Rock, Texas

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March 25 2012
Dear Michael Dell,

I am once again contacting you regarding service tag 128XHS1. Unfortunately what I thought was a solution to a problem now has become a hobby for me.

I have been refused by your representatives to work with someone in the USA. Shannon Lambert responded to me by e-mail inferring that she would serve as a liaison if need be for an acceptable resolution this too has been denied as she refuses to return my calls and respond to emails.

As you know I have been forced to be serviced by Mr. Narayanan in India. I was offered a brand new system but denied the accruing tech fees I have incurred to make me whole.

I specifically asked for a system that would meet the minimum specifications that I originally paid for but was offered an inferior one.  I thought that Dell would do the right thing which was to upgrade the hard drive to a 2Tb Raid 0 which would have been an upgrade from the 1.5 Tb raid 0 that I purchased ( as you do not have this drive anymore). Instead I was sent a 2Tb single hard drive which is inferior to the one I purchased.. [continued below]....

To make the matter worse I paid to have a tech come out again and on the review of the system it was pointed out to me that I did not receive what I thought I was getting.  More disturbing is the fact that it was not a new computer. He took the side panel off to inspect it. What we found and documented with pictures is a testimony of not only how you view your clients, but your inferior quality control and the deception behind it.

1)     Screws were lose on the video card support.
2)     Dust/caked on dirt was on the video card stabilizer
3)     Dust/caked on dirt on the CPU fan
4)     Dust/caked on dirt on the side case fan
5)     Dust all over the video card
6)     Dust all over the mother board panel cover
7)     Dust/caked on dirt between front panel and drive bays

To mention a few!

As a new PC purchase this is sub-par in terms of Quality Audit and cleanliness and it is quite obvious that this is in fact was not a new system.  This being said I will be working very diligently on letting the public see your business practices and quality control.

Ken ****

This report was posted on Ripoff Report on 03/29/2012 07:21 PM and is a permanent record located here: http://www.ripoffreport.com/reports/dell-computer/round-rock-texas-78682/dell-computer-fraudulent-business-practices-round-rock-texas-861201. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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