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Report: #104144

Complaint Review: Dell Computer - Round Rock Texas

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  • Reported By: Herndon Virginia
  • Author Not Confirmed What's this?
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  • Dell Computer One Dell Way Round Rock, Texas U.S.A.

Dell Computer ripoff defective equipment fit for garbage, zero-effectiveness tech "support", grade "F" for customer service Round Rock Texas

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I purchased about $15,000 worth of equipment from Dell for my small business. The server was defective from the get-go, and my staff and I spent hours on the phone with tech support and "customer service."

Dell sent a technician to replace multiple parts, but the problem couldn't be fixed. Dell refuses to replace the server, although all attempts to repair it have failed, and I have a 3-year warranty on the product. It is less than two months old.

Also, Dell sold us a network printer that was missing the equipment that would enable us to use it as a network printer. All our telephone and email attempts to get the equipment have failed.

I have spent hours on the phone and emailing a Dell sales manager, but he's adept at stonewalling. He alternates between ignoring my messages entirely or sending a message like "Call tech support."

I'm having trouble doing business without the equipment, but Dell has completely dropped the ball.

When I get on their website, it makes me sick to see their puffy statements about customer service.

I used to purchase only Dell products, but I'll never buy another one again!

Melissa
Herndon, Virginia
U.S.A.

This report was posted on Ripoff Report on 08/17/2004 05:52 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dell-computer/round-rock-texas-78682/dell-computer-ripoff-defective-equipment-fit-for-garbage-zero-effectiveness-tech-support-104144. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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