• Report: #177167
Complaint Review:

Dell Computers / Dell.com

  • Submitted: Mon, February 20, 2006
  • Updated: Mon, February 20, 2006

  • Reported By:Denver Colorado
Dell Computers / Dell.com
dell.com Nationwide U.S.A.

Dell Dell.com Customer Service Call Center is in India & worthless! No help what so ever!!! India India

*Consumer Comment: Dell Customer Service aspires to worthless!

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Customer Service is Dead!

Is it just me, or does anyone else feel that customer service in America is non-existent? For example: Dell Computers & Dell.com are ready & willing to take your order and take your money with the use of American English Speaking Employees working in the states.

However ... If you have a technical question or general customer service question you are forwarded to India. At the India Call Center you will experience total incompetence, total lack of understanding due to the serious language barrier and you will more than likely never get your question or issue resolved, even after spending up to a couple hours on the phone. This is designed to discourage callers and it's a vicious circle. You are transferred over and over again to the same place where they ask you the same questions over and over again. Within an hour, you will speak with 2-3 people who ask you the same sequence of questions from a script all ending with the same result. "Sorry, this isn't the right department to address your question/concern, I will have to transfer you to the right department." Now, this is the sick, twisted circle you now enter to never return.

Dell & Dell.com has clearly taken the "low road" to support its' U.S. customer base. It is in my opinion that Dell & Dell.com has no business placing the United States Flag on its' Website Homepage! Dell has clearly sold out to incompetent 3rd world countries to support the US citizens with customer service that is clearly incompetent & unable to provide any help what so ever. Congratulations Dell, you are now among the elite "sell-out" companies of all time. Your product is garbage & your Customer Service is a total Joke!

If I want advice from a Middle Eastern Person on how to fix my computer, I'll got to the 7-11 on the corner.

Angry U.S. citizen who is fed up!
Denver, Colorado

This report was posted on Ripoff Report on 02/20/2006 12:33 PM and is a permanent record located here: http://www.ripoffreport.com/reports/dell-computers-dellcom/nationwide/dell-dellcom-customer-service-call-center-is-in-india-worthless-no-help-what-so-ever-177167. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Dell Customer Service aspires to worthless!

AUTHOR: R - (U.S.A.)

There is a well known animosity toward the Dell Indian "technicians" by American consumers.

Dell understands this and has worked to implement the following:

-All "technicians" in the India call center now use American names. For example "Krishnaswamykumar Srinivasanmurthy" identifies himself as "Chris Murphy". And since you're speaking to a person with an American name, they're hoping you don't notice the accent.

-They'll attempt to build a rapport with you by making reference to something American, such as "So whaddya think about Roger Maris breaking Babe Ruth's record?!

I've owned 7 dells (5 notebooks, 2 desktops) over the last 8 years. They're good computers, and most likely I'd never buy any other machine, but if you need support, forget it. Even if you paid for it. Typically on the ocassions that I've called tech support it's been utter chaos, confusion and incomptence.

The only good thing I can say about it is that I was put on hold for so long that I diagnosed and fixed it myself. Then they called me back to find out what I thought of their service. I told them that I fixed it myself. They told me they were glad to help and to call again.

But here's a suggestion, Dell has a center in the Phillipines. They speak English very well, and they appear to be quite competent. However, I have no idea how I made it over there. I do know it was about 2AM PST on a Sunday morning.
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