DELL COMPUTERS - DELL, Inc Rebate Rip-off and lousy software support. Unresponsive to any issue until you've gone through three employees to reach a supervisor Round Rock Texas

I bought a Dell computer on February 10, 2004. The first fiasco was when they denied my $100 rebate. After three phone calls and finally reaching a "supervisor", they gave me Dell credit and no rebate. Then, yesterday, I tried to upload my website and my new computer won't let me access the ftp site. I spent an hour on the phone with my cable company isp trying to enter using DOS. Nothing worked. I called Dell and reached Mark who told me my software warranty was only for 30 days and I passed it five days ago. When I started crying (sorry, I was at the end of my rope), he offered to send me to a "supervisor". I told him to forget it. I had already gone the supervisor route the week before and I wasn't emotionally up for it. I'd figure out how to get that piece of crap computer fixed on my own.

I wish I had gotten ANY computer besides Dell. Their service is pitiful and I would happily dump it on their doorstep if I could. I've been buying PCs since the mid-eighties and never had these issues.

Please, please don't buy a Dell. You will be so sorry.

Carolyn
Gulfport, Mississippi
U.S.A.