• Report: #491580
Complaint Review:

Dell & Dell.com

  • Submitted: Tue, September 08, 2009
  • Updated: Tue, October 06, 2009

  • Reported By: Wood — Middle Atlantic Region Virginia USA
Dell & Dell.com
One Dell Way Round Rock, Texas United States of America

Dell & Dell.com Dell ,Dell Computer DELL CANCELLATION POLICY VIOLATES FEDERAL LAWS Round Rock , Texas

*Author of original report: After Dell Posted Charge to AMEX filed Dispute with AMEX regarding Charges

* : DELL SETTLES with NY Attorney General for NY CLAIMS of DECEPTION

* : Saturday

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Dell Now attempts to Violate Federal Trade Commission Laws which allow you 72 hours
( All 72 Hours must be a Business day)  Saturday is a business day too in which to Cancel your order for Accesorries.

Ordered TV set from DELL . com on a  Friday evening of a Holiday weekend Monday is the holiday. I have until Wednesday MIdnight per FTC laws to CANCEL the order.

But According to Dell if they label any order "in Production"  even if it is a 3rd Party accesory item that they do NOT make they want to eliminate your right to cancel the order. This is unfair and illegal and VIOLATES FTC  LAWS.

DELL now has moved all of its Customer Care lines to India or the Phillipines  which further exacerbates the problem. People outside the USA  do NOT follow US laws.

So you have no way to contact DELL in US so you can follow US Laws on Cancellation policies or do you?

My Atty says to contact DELL CSR ask for a Manager and on a recorded line tell them you want to CANCEL. Tell them you have contacted your CC company  and have disputed the charges as you have asked them to CANCEL the order PRIOR to SHIPMENT.

If DELL  still ships the  order REFUSE DELIVERY of ITEM.  You have the Legal right to refuse Delivery since you contacted them Prior to Shipment nd prior to 72 hours period after the sale.  Dell cannot engage in policies that violate FTC rules and stay in business in USA without fear of litigation by US Attorney General.

My Atty says also to pay using AMEX card, since AMEX has greater pull with these world wide companies then Visa does.  

Dell will  always try to bend rules against those sheeple who won't fight them, Business is more likely NOT to put up with these type policies.  DELL will lose business if they continue to operate this way in the future.

They Now attempt to hit consumers with 15% Restocking  Fees by telling Consumers that each order is "in production"  no matter how short the time interval between order &  attempted Cancellation. This is how DELL will lose Business in the future..
I see now that there stock is priced at 15 and headed downward.. with good reasons I am sure. Guess they got away with these "policies" when the  President of the USA was from Texas....

This report was posted on Ripoff Report on 09/08/2009 08:23 AM and is a permanent record located here: http://www.ripoffreport.com/reports/dell-dellcom/round-rock-texas-78662/dell-dellcom-dell-dell-computer-dell-cancellation-policy-violates-federal-laws-round-r-491580. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

After Dell Posted Charge to AMEX filed Dispute with AMEX regarding Charges

AUTHOR: Wood in virginia - (U.S.A.)

    After Refusing deliveryby UPS the  TV was returned to DELL, I still had the tracking # DELL had emailed me, and used it to track the package back to DELL using UPS website for tracking.  I printed out all known information about the shipment including when DELL received it.

 In the meantime I had contacted American EXpress, they told me I could not file a dispute with DELL untill I had given DELL 10  days after receipt to CREDIT my account. I opened a dispute using AMEX dispute service and let them handle my inquiry with DELL.

  October 1, 2009, I was notified that DELL finally had creditied my account for the amount inquestion in full including the shipping charges. I was NOT charged a restock fee. Don't know if this applies to computers or not, YMMV.
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DELL SETTLES with NY Attorney General for NY CLAIMS of DECEPTION

AUTHOR: Wood in virginia - (U.S.A.)

Dell to pay $4M to settle claim of deceptive advertising for promotional financing, warranties

  • On Tuesday September 15, 2009, 4:11 pm EDT

ALBANY, N.Y. (AP) -- Computer maker Dell Inc. will pay $4 million in restitution and penalties more than a year after a New York court found the company engaged in false and deceptive advertising of its promotional credit financing and warranties.

New York Attorney General Andrew Cuomo says some consumers paid for things they didn't get, including warranties that cost them an extra $99 to $250.

Dell didn't admit to any wrongdoing in a settlement with the state announced Tuesday. Cuomo says Dell must clearly disclose that most customers don't qualify for free financing or "next day" repair service.

Customers can apply for refunds through http://www.nyagdell.com. It's unclear how many are affected.

A spokesman for Round Rock, Texas-based Dell says the company is glad to resolve the matter.

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AUTHOR: Gruppa - (U.S.A.)

is not considered a business day in the United States. Look it up. I did.
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