ED Magedson – Founder
Dell & Dell.comOne Dell Way Round Rock, Texas United States of America
I made a 4 year business lease with Dell on an XPS M1730 Notebook Computer on February 13, 2009. I chose a business lease becasue I wanted their "Next Business Day" service so that I wouldn't experience any major downtime. Within the first 21 days the AC Power Adapter failed. Dell quickly replaced the faulty equipment within 2 days. A few months later, The system failed to boot properly. I contact Dell support and was told it was the hard drive. Dell support directed me to reformat the hard drive where I lost everything. After 18 hours of combined support calls and online support chat, Dell support determined it was the video card. By this time (Sunday night) Dell created a dispatch ticket and I was told the part would ship Monday and a technician would be at my office Tuesday to replace the defective part. After 14 days from when I originally contacted Dell Technical Support with my problem a technician was dispatched (QLX) to replace the part. I was lied to repeatedly every day during the 14 day period about the status of the replacement. Last Saturday the AC adapter when out again. I immediatly contacted Dell and was told the part would ship Monday and I would receive it on Tuesday. I waited until Tusday afternoon to contact Dell again to inquire about the status and was told I would have to wait until the next day to find out. I called Dell again Wednesday morning (Today) to speak to a resolutions specialist to see if I could simply get an RMA to return the system and go elsewhere to buy a product. During that conversation I would told that getting and RMA was not possible and that I would have to honor the balance of 3 years and 2 months on my business lease regardless of how long it takes them to repair or replace defective items on my system. During the same call, I was given a FedEx tracking number on the AC Power Adapter that came later this afternoon.
This morning I spoke with Lucas Pauwels, a Dell Corporate Case Manager to discuss the possibility of returning the product and was denied. I explained that I have already lost 20 days of use since February and in excess of 40 hours time spent talking to Dell Support and reinstalling applications and operating systems to which I can never reclaim. I have submitted a complaint to the Missouri Attourney General's office, and intend to do the same with the BBB.
This report was posted on Ripoff Report on 12/02/2009 04:38 PM and is a permanent record located here: http://www.ripoffreport.com/reports/dell-dellcom/round-rock-texas-78682/dell-dellcom-down-more-than-20-days-with-next-day-business-service-will-not-provide-532482. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
Advertisers above have met our
strict standards for business conduct.