ED Magedson – Founder
Dell Financial, AutoSave, Charter Warranty37686 Enterprise Ct farmington hills, Michigan United States of America
on 9/4/09 i bought a used chevy truck fron a dealer along with a 5 yr 100.000 ml warrenty that claimed to cover transmision. engine. and water pump.in november of 09 the transmision went bad.took it to the shop auto save asked to fax them the oil change records. i sent them to them since i have always changed my oil every 3000 miles. i gave them all the reords.since they were all in order they told the shop to tear it down then they sent there own inspector out.almost 3 days went by and no word. so i called autosave they said nothing was wrong with the tranny but the clutch packs and there not covered under the warrenty.i went down to the shop they showed me the parts the clutches were shot. the band was burnt.so was the drum. the whole tranny needed rebuilt.
i took pics and then called autosave back.this time they told me it was from normal wear and tear and was not covered under warrenty.i told him i took pics and then he said it was a preexisting problem and thats why it is not covered. now keep in mind i baught the truck more then 9 months before.by this time i was very upset and told them if they did not honor the contract i would file a lawsuit. he just i called me an idiot and said i should have read the contract that they didnt have to pay for it cause of the way it was writen.to make a long story short. after doing a little research on autosave i find the attorney general has complaints.(517) 373-1140. the city attorney in farmington hills has complaints. 248) 851-9500. the beter buisnes bureau,248) 644-9100 and the federal trade comission 1-877-382-4357
This report was posted on Ripoff Report on 11/15/2009 05:46 PM and is a permanent record located here: http://www.ripoffreport.com/reports/dell-financial-autosave-charter-warranty/farmington-hills-michigan-48331-3440/dell-financial-autosave-rip-off-charter-warranty-failed-to-honor-extended-warranty-farmi-524023. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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