Complaint Review: DELL financial servcies
DELL financial servcies refuse to correct obvious errors in invoicing and billing. overcharging finance charges & fees. Telephone harrassment despite unresolved dispute. Austin, Texas
*Author of original report: fail to honor warranty
*Author of original report: some relief
*Consumer Comment: Perhaps
I have written several times to DELL DFS reporting the dispute. Each time I recieved return mail promising an investigation. There have been phone calls when the caller would not speak or hung up. I have returned voice mails to DFS. As soon as I stated the case or file # I was calling about, they hung up. Since I stopped paying on the incorrect balance, DFS calls me 2-3 times every day, seeking payment. However they NEVER call at the 7:00 A.M. to 8:00 A.M. time I request.
Just today I saw headlines about DFS being fined millions for fraudulent invoicing and balance reporting during 2010. I wonder if the order imposing the fine also directed refunds for incorrect invoices and balances, and finance/late fees erroneously applied to the balance?
Throughout this entire dispute history, I have not experienced any attitude from DFS personnel that reflected honesty or fairness.
I cannot prove that the invoicing and balance errors, or failure to provide products resulted from anything beyond pure incompetence. But I suggest that any honest business would have apologized and corrected these errors as soon as they learned of them. I further suggest that to continue seven months or longer without correcting billing errors, is not a trait of a company concerned with it's public image. Until I recently learned of the fine and of many other DELL customers with similar complaints, i had thought I could resolve this alone. I now think I must join with other unsatified customers to seek justice.
This report was posted on Ripoff Report on 07/11/2011 08:29 PM and is a permanent record located here: http://www.ripoffreport.com/reports/dell-financial-servcies/austin-texas-78708/dell-financial-servcies-refuse-to-correct-obvious-errors-in-invoicing-and-billing-overch-751672. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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