Dell Computers ripoff: poorly constructed computers, bad customer service Austin Texas

I feel that we have a right to our opion, for the longest time I felt the I was the only one having this problem with Dell.

I feel that calling Dell does not help take care of our problems esp. when you try for month to get NOWHERE with them. I feel the Ads on TV are false because they say A+ gaurantee service in plain simple ENGLISH. And I haven't gotten either.When I would ask Dell Empolyess that is the A+ guarantee service they either say they don't know, transfer me to another person who doesn't know, or worst of all hang up.

I think that pretty bad when A+ guarantee service is advertised, but Dell employees not even know what that is.

I was in the same situation as many of these Dell customers. It is a very frusterating thing to have something so expensive be so worthless at the same time. I purchased a Dell 8250 with most all the bells and whistles. Four months to the day that it rolled out of the factory my hard drive clearly went out and I required a tech. I got the in home warrenty and the tech was sent within 3 days. He replaced the hard drive but advised me that a controller in th emother board was bad as well. The next day he installed a new mother board and away he went. That evening I did not get the "tech" call to re boot my machine. I called in and waitied and waited. After 58 minutes the call was deisconnected by the rep (Read I was Hung up on) and no programs had been installed. I tried to get things going myself and the next day I tried to get online. Suddenly after appearing all systems were a go I was seeing there was a problem with the modeum. Two more days and sever han ups from the reps who were totally clueless only aggrevated the situation. At one point a guy from Dell told me he had no record of me getting a tech set up for the newest issue. I think Dell ought to hang it up after two attempts and just send a NEW machine to the consumer. I was just advised from my professor (who runs a successful computer business)that the memory is bound to fail now given the components that were bad and replaced to date. I can tell you the only way to complain is to Snail-Mail and who knows if they even read it. Here is the address I was finally provided with after 9 calls a man named "Henry" gave this to me that works at DELL. I might add he was only 1 of a total 2 reps that did not Disconnect my call. I exercised extremem retraint, never raised my voice, cursed ,yelled or said anything out of line (although I wish I did) and the reps just got tired of talking it seemed and magically the calls were cut off. Here's that address.

Dell Corporation
1 Dell Way
Round Rock Texas
78864