Report: #263142

Complaint Review: Dell

  • Submitted: Wed, July 25, 2007
  • Updated: Wed, July 25, 2007
  • Reported By: Southfield Michigan
  • Dell
    www.dell.com
    Internet
    U.S.A.

Dell Dell Hell ripoff Internet

Show customers why they should trust your business over your competitors...

So I ordered a new Dell XPS laptop around March with the intention of long hours of glorious WoW playing. The system was definately powerful enough to manage a game of that level. in theory. I got the computer,and much like a Deja Vu stripper, the body with tight and compact, but there was nothing going on upstairs. The machine was running Vista, and though it had nothing mechanical wrong, the video card, sound card, and processor were all incompatible with Vista. This resulted in frequent crashes, and made doing anything nearly impossible. The machine was also rediculously slow and came loaded down with more junk software than I want to fathom.

So I called Dell and they told me to wait for patches. I did. For months. No patches came or appeared to be forthcoming so I again called Dell and after hours (literally) of fighting with Indian people, got authorized for a refund. I returned the computer. 2 weeks later my credit appeared on my Dell credit account. It would be nice if the story ended here, but since Dell is the only one who will give me credit, and I now am without a computer, I had to get another Dell.

I ordered a new Dell Inspiron laptop after consulting with (somehow) American tech support who assured me that the Inspiron will not have the issues the XPS has. An added bonus is that it cost almost $800 less for a more powerful system due to their current promotions. This was 1 month ago. They charged my Dell account immediately and I received a confirmation email saying it was in production and would ship on August 1. WTF? So yeah, I'm paying interest for almost a month on a computer I don't have yet.

I contacted Dell's customer service (Indian, online chat) today and got the usual expected scripted answers. I asked for compensation for all of my trouble, but they told me they were expediting it, and that was all they could do. Nothing was resolved. If that computer doesn't ship in a week and if it isn't the cats a*s, I'm going to be homicidal.

Caradina
Southfield, Michigan
U.S.A.
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This report was posted on Ripoff Report on 07/25/2007 02:14 PM and is a permanent record located here: http://www.ripoffreport.com/reports/dell/internet/dell-dell-hell-ripoff-internet-263142. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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