ED Magedson – Founder
The customer service is terrible. You can't understand them most of the time. I've had nothing but problems with this 900.00 computer. When I called about a problem I was told That I should have purchased a software contract.What? on a new computer?
Last month I called again because I was getting errors saying my hard drive was at risk. They fixed that problem so while on the phone I asked could they look at the outlook express and see why it's not working after all I was told that by buying this software it would correct my e-mail problem. They got it almost working and then told me 89.00. Because I didn't purchased a software contract. When I ordered my computer on line no one told me anything about a software contract. I was really mad now and told them I wasn't paying them a dime more. Thirty minutes later a virus took over my computer. I called back mright away and was told They would get the virus out when I purchased a software contract for 249.00. I hung the phone up after telling them I'd never buy anything else from Dell.
I called AT&T and payed them to take the virus out. I even called Macafee since I had two years of their security free and they told me They would take the virus out for 3 dollars a minute. This service was provided by dell too. Right now, My computer doesn't have a e-mail program that works and the Dell printer won't communicate with the computer. I went to Best buy yesterday and bought a HP computer. I'm getting this piece of junk out of my house. Never again will I buy anything by Dell.
This report was posted on Ripoff Report on 02/07/2011 07:56 PM and is a permanent record located here: http://www.ripoffreport.com/reports/dell/internet/dell-dell-is-a-complete-rip-off-internet-692165. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
Advertisers above have met our
strict standards for business conduct.