Dell If it sounds too good to be true........, Internet

Three years ago, I was the victim of the TV advertising campaign that offered a Dell computer for around seven hundred dollars1.  Never having purchased one before, I had no idea that another five hundred dollars would be required to just make it operate properly.
 
Well, when I purchased mine, I was offered additional insurance that would be added to the one year warrantee and would give me protection, for everything, for three (3) years2.  I agreed and took possession.  My talk with Dell, made it clear that an additional five hundred, or so would be needed to bring it up to speed.3  The unit was, then, up-graded, by three grades, to the highest level of the Vista4 operating system, just under Professional and added to the bill, at the suggestion of the salesman.
 
When I received the computer and attempted to boot it up, a call to Tech Support was needed, because I couldnt make it work.5  Two technicians required over twenty minutes to just, do that.  The recommendation that the unit would function better with Vista, would prove to be the first, intentional misdirection6 I would receive from this company and the fact that two technicians were needed to start it, was an omen of the quality of their equipment and of our future relationship.
 
After trying to make the software and programs work, for a couple days, I contacted tech. support for help.  This was only the beginning of a long and frustrating relationship that would cost me over fifty hours, on the phone, and about three hundred dollars in expenses.7  The fact that the Vista operating system was a joke, within the industry, and even reported in the news, was kept a secret. The story about Wall Street companies losing millions, because of glitches in Vista, and of their race back to XP, was never mentioned by the company technicians, while I spent an average of two hours a day trying to put lipstick on a pig.
 
I was never compensated for my time, frustration or money as I became an involuntary employee of Dell for about three months!8  When the computer finally froze and parts of the programs were eaten by the myriad of viruses encouraged by Vista, a supervisor said I would have to live with the resulting quality of service! When I skipped my happy *ss down to the store for some printer ink and was complaining about the attitude and quality of Dells people, products and Vista, the news was given to me, Vista is a disaster and, though Microsoft is preventing any further sales of XP, businesses, by the drove, are scrambling for to its efficiency. 
 
I called a large law firm in Los Angeles and asked an attorney9 for some help with Dell, since they expressed their disinterest in my situation, caused by their inferior computer and the operating system that they recommended to replace the original XP program.  Then there was a call from Dell.  They wanted to know if I wanted a replacement computer, but later, told me that my three year warrantee would now, be for only two years of full service10 and the XP program would be the lowest grade available: XP home personal.11
 
I mentioned the fact that they were breaching their contract and their reply was, The terms of our warrantee are subject to change if we so, choose.  I then, told them that I was promised full coverage for three years and that their answering machine even repeated that fact, every time I called.  Their determination was final, as was mine!  I was exhausted.
 
Did I neglect to say I ordered a Dell printer to match the stupid computer?  Well, I did, but thats the other story.  I installed their dumb printer for one hundred and fifty dollars and when I tried to print an envelope, it would change from black ink, to using the color cartridge to mix Dells version of black!12  Then, I discovered that the envelopes would always stick in the printers.13 You see, I ordered four replacement printers to solve the problem and none of em ever worked!
 
While all of the technicians were pretending to help me feed the envelopes, there was no warning that all the 966 printers had a feed and a faulty ink issue.  I learned that there was no solution to the problem when the last technician, to help me, finally admitted that the ink problem was engineered and not an accident.  This explained why the problem existed with all four of the replacements I ordered.14