Complaint Review: Dell - Round Rock Texas
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- Dell www.dell.com Round Rock, Texas U.S.A.
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- Category: Computer Service & Repair
Dell Service Literally Stole My Computer!! Round Rock Texas
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I sent my computer in on Monday to have a few hardware issues taken care of ( I have the replacement warranty). On Tuesday they sent me someone else's computer and they don't seem to care (I do). I tried explaining this over the phone and that I just wanted MY computer back and after two hours of wild stories I finally spoke to what I thought was a nice man.
He said yes there must have been and error and explained he didn't have the authority to send me a new computer but he would have someone contact me within 48 hours who could. Great so they are either going to find my computer or send me a new one WOW, I love Dell right? No!
48 hours later I get a phone call, "what's the issue" , they ask, then they claim to have no clue why I am upset. The guy actually asked me if the computer worked.... Does it matter it's not mine! I don't know what to do now.
Essentially Dell stole my computer and thinks I should be happy with my "downgrade". Does anyone know who I can contact to get my computer back? HELP!
Beverly
New Fairfield, Connecticut
U.S.A.
This report was posted on Ripoff Report on 07/05/2008 05:34 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dell/round-rock-texas/dell-service-literally-stole-my-computer-round-rock-texas-347792. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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