Report: #238590

Complaint Review: Dell

  • Submitted: Thu, March 08, 2007
  • Updated: Thu, March 08, 2007
  • Reported By: Caddo Gap Arkansas
  • Dell
    1 Dell Way
    Round Rock, Texas

Dell How to get tech support based in US Ripoff Round Rock Texas

Show customers why they should trust your business over your competitors...

If you need tech support based in the US, there is a way! I finally talked to a tech person in Texas today. He also said Michael Dell is back with the goal of putting Dell back to the way it used to be. It took 4 letters sent through the US mail to Texas, but help finally came.

The tech person said go to the Dell website. Click on unresolved complaint - even if it's the first complaint - fill out the form, and submit. Within a week, someone in the US will contact you. There are now just a few tech people in the US, but that number should grow.

A week may seem rather long - but for those of us who have been to Dell Hell, it's no time at all.

I have had a nightmare for the past 3 weeks trying to get help from tech support based in India. There is definitely a language problem and in some cases I suspect a training problem. I won't go into all the details, but it was like being in the Twilight Zone. The problem was very simple but took hour upon hour to resolve. I don't begrudge support being outsourced to another country, but I do have problems with paying for a migraine.

Caddo Gap, Arkansas
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This report was posted on Ripoff Report on 03/08/2007 05:26 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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