Complaint Review: Delsey - Hanover Maryland
- Delsey 6090 Dorsey Road Suite C Hanover, Maryland United States
- Phone: 1-800-558-3344
- Web: www.delsey.com
- Category: Luggage & Leather Goods
Delsey Delsey fails to honor their luggage warranty Hanover Maryland
*Consumer Comment: It's not about fine print
*Author of original report: Rebuttal to rebuttal re Delsey warranty
*Consumer Comment: Delsey Warranty Policy
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I recently purchased a DElsey 29" spinner suitacase.
After a few uses, one of the zippers falied. After a few more uses a second zipper broke. Then one of the spinner sheels stopped spinning and finally a 3rd zipper failed. I had taken the suitcase on approx. 10 trips by this time and it was still in excellent condition apart from the parts which had broken/failed.
At this point, since the suitcase came with a 10 year warranty, I contacted the retailer (Macy's) who directed me to Delsey's repair center (in Raleigh, NC). Unfortunately, this repair center has ceased trading - so I conacted Delsey's customer service who told me that thre are no repair centers in North Carolina and I must therefore ship the suitcase, at my own expense, to their repair center in Charleston, SC and that, once they receive it, they will determine if the damage is covered under their warranty.
I consider it unacceptable that Delsey no longer have a repair center in North Carolina and that they place this impediment on their customers which restricts their ability to exercise the terms of their warranty. In effect their warranty is worthless as most people are not going top incur the hassle and the cost of shipping a suitcase to another state for repair.
I have expressed my disatisfaction to Macy's and suggested that they either remove the 10 warranty labels from Delsey products - or stop selling them in cities where no repair service exists. I suspect that there are many Delsey customers who are, like me, frustrated by their ripoff warranty policy.
This report was posted on Ripoff Report on 12/07/2017 10:40 AM and is a permanent record located here: https://www.ripoffreport.com/reports/delsey/hanover-maryland-21076/delsey-delsey-fails-to-honor-their-luggage-warranty-hanover-maryland-1415568. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#3 Consumer Comment
It's not about fine print
AUTHOR: coast - (United States)
SUBMITTED: Saturday, December 09, 2017
You chose not to read any of the ten warranty labels. The warranty is dated to have been effective as of October 30, 2013.
#2 Author of original report
Rebuttal to rebuttal re Delsey warranty
AUTHOR: Syd - (United States)
SUBMITTED: Friday, December 08, 2017
As pointed out by "coast", it is correct that Delsey, USA are following their own published policy regarding their warranty. (It would be interesting to know when they first published this warrantly on their website.)
My complaint is that their policy as published is inappropriate and unacceptable to their customers as it requires that the customer incurs a cost which has arisen solely due to a defect in Deldsey's luggage.
As an analogy, if I buy a car with a warranty, I do not excpect that when a fault occurs with the car that I will be informed that there is a clause in the "small print" that requires me to deliver the car to another state for repair!
#1 Consumer Comment
Delsey Warranty Policy
AUTHOR: coast - (United States)
SUBMITTED: Thursday, December 07, 2017
The Delsey website states: DELSEY USA WARRANTY POLICY …the Service Center will promptly repair or replace your luggage at our expense. The only expense you will incur will be the cost of shipping your DELSEY product in for repair. As per your report it appears they are honoring the terms of the warranty.
Advertisers above have met our
strict standards for business conduct.