Report: #1002170

Complaint Review: Delta Airlines

  • Submitted: Wed, January 23, 2013
  • Updated: Wed, January 23, 2013
  • Reported By: Consumer Crusader — Irvine California United States of America
  • Delta Airlines

    United States of America

Delta Airlines Bait & Switch on Upgrade , Internet

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Delta Airlines tries to Bait & Switch you with their deceptive seat upgrade email ad soon after you book your flight. I confirmed my Seat this morning and at 3:00pm I received an email from Delta with the subject line: Your Flight Is Booked. Now Purchase An Economy Comfort Seat." The email ad states: "Enjoy more legroom and priority boarding for as low as $19." I logged into the Delta site, click on the email ad which says "Buy now." I see my flight, I select it, the screen briefly flashes "Loading seats" with "$19", then when you see the actual seating arrangement for your flight, the upgrade charge is $79, which or more than 4 times the low rate of $19 quoted in the ad (4 x $19 = $76). So the Delta Email Ad system is smart enough to know that you have confirmed a flight reservation but is clueless that your specific flight may have an upgrade fee that exceeds 4 times the teaser rate? I doubt it. This is a classic case of Bait & Switch! Bad business practice Delta!
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This report was posted on Ripoff Report on 01/23/2013 04:46 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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