Delta Care USA Provider Gayane Mooradian DDS Very Rude, Unsanitary, down right Rip-Off...... Santa Cruz, California

Did that Dr. Mooradian just reveal a Patient,s name?

Did she just ask why someone didn't use their "Real" name on a public forum?

Is this person for real? Hello? Free Speech?

I guess from whereever she is from free speech is not allowed? Maybe she should go back to her country of Orgin.

I think that patient has a suit.

Yes I do! Oh and report her to the Dental Board also,too!

DeltaCare has the worst most unprossferional dentists ever!

I am sitting here with a bad(infected) tooth care of DeltaCare Dentist and amazed and shocked at Dr. Mooradian?  I've never seen a Dr. respond that way.

Although, I am finding that the Dentists that DeltaCare uses are not of the highest caliber.

There are complaints of being charged extra, dirty office and now this one responding and calling a patient?

She should be reported to the Dental board.

DeltaCare really knows how to pick 'em! Don't buy it or see their Dentists.

You will be up at 2:30 am looking at complaints b/c your sore tooth won't let your sleep!

While the patient's anticipated outcome with her visit with Dr. Mooradian did not conclude to her liking -the responses to the patient and/or consumer was unprofessional. The preceding response alone are a clear violation of the patients Bill of Rights, as well as HIPAA - identifying her name when an area is specified as well as describing further, the nature of the visit or intended visit and of equal importance, the Hippocratic Oath they swear by in med school. And, yes clear OSHA violation when asepsis not practiced. Cross-contamination can occur utilizing a tissue napkin. There was no clear and defined barrier such as gloves from patient to caregiver. This is for the protection of both parties.

I suggest you as a Dr. revisit your Hippocratic oath. You should know this like the back of your hand.

As for my responding to this absurd behavior, I was actually looking for reviews and information regarding Deltacare USA from Delta Dental.  It's unfortunate that this is representative to the quality of their service and I can't imagine Delta Dental would be happy with unprofessional behavior if it were true.

I like to research my dentists before switching and I can tell you one thing, I'm NOT switching to this one. I probably still would have after reading the first report because it's not uncommon for one or two patients to file negative complaints on any dentist, but after reading all the doctors rebuttals, no way. As patients, we are allowed to file complaints. Dealing with them in a MATURE, responsible manner would have been the right way to go but this dentist got all 'teenage-drama-tantrum' on a patient IN A PUBLIC FORUM. Way to go. Dr. Moorradian, you have defamed your character far more than the woman (whose name you gave out publicly, tisk tisk) EVER did. You have grown from this in a year? The way you acted on this site was inexcusable. It also appears you made several accounts to look like other people agreeing with yourself. How crazy is that? I'll take myself elsewhere. 

Well its been over a year since this report was first filed, and the biggest lesson that I've learned is that instead of becoming angry when patients express their negative opinions on the internet that I should just read the review, take it to heart, try to improve myself and move on. Dentists, doctors, lawyers, etc., we are all under intense scrutiny at all times, and cannot really control whats being written about ourselves on these vast websites that are popping up all over the internet. Its the day and age where anything can be said about anyone and get away with it because of the 1st amendment!

WOW!! This same patient filed a complaint with OSHA and had the Board of Dental Examiners come to our office for a surprise inspection! Well I am proud to say that as the owner of the practice, we passed with flying colors! Not sure what this vengeful patient is going to complain about next about our practice? I really think she needs to move on before she digs a deeper hole for herself!

Kudos to you Doc, for standing up for yourself. I know how irrational some people can be. It sounds like this patient is unstable and probably flames people and businesses frequently. Some people are bitter and sad and go out of their way to complain about everything. They feel they are being mistreated or disrespected at every turn. I'm sure there are plenty of waiters/waitresses that have had to deal with her wrath over petty issues. I feel sorry for the next dentist that treats her. It's a no-win situation.
I'm sure you are a very good dentist.

It is HIPAA not HIPPA - so your credibility is shot

As for the Dentist - Good luck to you and hope you can win your suit against this "person"

I applaud this dentist for not putting up with an obviously demented patient.  No one is required to deal with people like this. 

She was well within her rights to notify the person she was taking legal action for submitting this ridiculous report.

No, I do not work for this or any dentist or health care facility.  Just a person who is sick of rude and obnoxious customers and patients.

Why don't you reveal your full name so that I can add you to the lawsuit I am about to file against Mary Freeman for defamation of character!

As an employee in the healthcare field, I feel this dentist ought to be ashamed of herself.  I'm also not quite this doctor hasn't violated HIPPA compliance with her rebuttle.  The OP needs to check that out.  Just reading the dentist's rebuttle, it's clear that this dentist is a very cold, uncompasionate individual who employs rude staff. An unhappy or mistreated patient could never win dealing with an office that seems to have an arrogant, nasty rule about them.  They stick together, because they can.

You treated this patient with zero respect or sympathy. And what type of professional (a doctor at that!!!) then calls a patient at home and threatens them? Is that professional? I mean, who does that???????  You should have written the patient an apology letter for her unpleasant experience in your office and left it at that.  I had a hard time buying the OP's origninal post, until I read your reply.  Then it was clear. 

As the owner of the practice, this patient needs to show proof of all of her allegations and statements towards me. First accusation that my practice is unsanitary? My assistant and I were wearing gloves when handling her denture. Second accusation that we did not know why she was at our office? Of course, we knew she had an appointment for an emergency denture repair, it was on the schedule. Was the appointment made before Christmas? No, the appointment was scheduled after we came back from our holiday break on January 5, 2010. Do people have their dentures replaced just because they feel its a covered benefit of their insurance? No, only if the dentist deems it a necessary alternative to unrepairability. Was the doctor rude to the patient? Well lets see, the patient was yelling at the doctor the entire time! Did the dentist still offer to repair the denture and even replace it with a new one if the repair failed? Yes, she was given an appointment for the repair, even confirmed it the next day with the doctor herself! Was Deltacare Management notified of this incident? The patient called the insurance company immediately after she left the office to file a complaint. Oh, and the insurance company backed up Dr. Mooradian! The only truth to her entire report is that the denture repair does take a whole day to repair, with the denture dropped off in the morning, an offsite denture lab picks up the case, repairs it , then brings it back in the afternoon. That is the standard of care in every dental office.

As for a phone call to her house later in the evening after reading her false report, yes I felt it was my duty to ask her to remove her defamatory statements, otherwise I would consider all of my legal options to remedy this situation.

Apparently she has lost her memory besides being so rude and............First of all, like I said I made the appointment two weeks before I went into your office, it wasn't an emergency. I cracked my denture which I repaired with emergency dental fix NOT crazy glue, I DID NOT BREAK A TOOTH OFF. Second, there was no one else in the office only staff. I was not yelling, you were so rude wouldn't even come into the room I had to come out to the front desk you were on the computer and wouldn't even have the courtesy to look me in the eye. People, all I can tell you is it was the worse experience I have ever had at a medical facility!! In my opinion anyone would be nuts to go into this office and experience what I did..................very, very unprofessional!! Good Luck.......   

Last night I received two phone calls at almost midnight from Gayane Mooradian, DDS which she accused me of lying and also threatening to sue me for defamation of Character. This was very odd calling my personal home so late at night waking my husband and I up so late with threats!

As the owner and dentist of my practice, I feel that Mary's interpretation of her visit in our office is not accurate. The patient had an emergency visit in our office to repair her denture. A tooth had fallen out of her denture that she had made elsewhere 8 years ago, so she used crazy glue to repair it herself. After examining the denture carefully, I decided that it was fully repairable with our denture lab which does take one whole day to repair. I also informed the patient that if the denture did not hold up well after the repair, then we would consider making her a new denture. She became irrate, pounding her fist and raising her voice in front of patients and staff, in the front desk area, disrupting the whole office demanding a new denture be made immediately! At that point I felt since a good patient doctor relationship was not being forged, that the patient would be better served at another Deltacare facility, with another dental provider.  

This is simply a case of difference of opinions and perceptions! There was no so-called "rip off" that occurred. No actual services were even rendered, and no money was exchanged! To try to ruin someone elses reputation based on emotions, and not getting your way is completely defamatory as well as vindictive. Something tells me that I am not the first, nor will I be the last health care professional that Mary lashes out at if she does not get her way in that office!

As far as being a Delta Care USA Provider in Santa Cruz, I have worked on thousands of patients in the last ten years at this location. It has been very rewarding and satisfying to see patients get their dental care needs fully met, and a very large percentage are very happy with me. But being human, I cannot please them all, and just because I am the only provider in this vicinity, I am highly scrutinized by those same patients!