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Report: #735153

Complaint Review: Delta Kitchen/bathroom faucets - Indianapolis Indiana

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  • Reported By: vrosev — Apopka Florida United States of America
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  • Delta Kitchen/bathroom faucets 55 E. 111th St. Indianapolis, Indiana United States of America

Delta Kitchen/bathroom faucets delta does not honor their life time warranty - it's a big lie Indianapolis, Indiana

*Author of original report: Followup Report Delta Faucet

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Six years ago I purchased lkitchen aucet made by Delta at Home Depo.   The faucet started to leak water at the bottom cap and tube developed tiny holes in it so every time I turn on the faucet, the water sprays all over the place.   I contacted the Delta no customer service and I asked them to replace my product because it was obviously defective; they refused to replace it because I did not have a receipt.   They wanted to send replacement parts, but this whole  faucet  is shot and needs to be replaced.   They should have replaced their product regardless of whether the consumer has a receipt or not as a one time courtesy to make a consumer happy.

This company does not care about their consumers.   For millions of people who purchases their product, beware this company does not care about their consumers.   Their so called life-time warranty is nothing but a big lie.   They make cheap and inferior quality products which do not last.   Don't buy their products.  Find a company that cares about their consumers. 

This report was posted on Ripoff Report on 05/31/2011 12:46 PM and is a permanent record located here: https://www.ripoffreport.com/reports/delta-kitchenbathroom-faucets/indianapolis-indiana-46280/delta-kitchenbathroom-faucets-delta-does-not-honor-their-life-time-warranty-its-a-big-735153. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
0Consumer
0Employee/Owner

#1 Author of original report

Followup Report Delta Faucet

AUTHOR: vrosev - (United States of America)

POSTED: Friday, July 01, 2011

I wrote to complain about Delta company who were unwilling to replace my kitchen faucet that was under the life time warranty.   After talking to the customer service I could not get anywhere with them, I've decided to write and complain to their corporate office.  Within about three days after I sent my letter I was contacted by Delta Company and they told me they would replace my faucet.   They sent me a wrong faucet and I had to send it back to them and pay for the postage.   However, since they made a mistake by sending me a wrong faucet, they sent me another kitchen faucet within three days and in about two weeks I also received a reimbursement for my postage.  It took Delta almost two months to resolve this problem and they put a consumer through a lot of aggravation.  I will still think twice before I purchased any of their products.   However, at least they replaced the product and reimbursed me for my shipping cost so I am happy with that.

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