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Report: #631704

Complaint Review: Delta Moving Services LTD - Internet

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  • Reported By: Lorra — Blaine Maine United States of America
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  • Delta Moving Services LTD 1118 Longwood Ave Internet United States of America

Delta Moving Services LTD A Precision movers, Precision movers whats not broken is not here damage lies lost items Internet

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Our nightmare started In april 04/28/2010 when I contacted a site for movers Delta responded first and followed up with a call within a few hours of my submission. We were moving from Florida to Maine. We contracted for 8 dish packs to be packed by them I am disabled and I just could nt get the Blue willow china I have collected for years packed and when I talked to and rest we packed in 18 gallon plastic tubs with lids. There were about 60 tubs packed some still packed from a previous move. The contract dates are listed below

Move Date: 05/27/2010 - 05/28/2010  

1st Available delivery:05/31/2010 To / /  They never showed up on the 27th I got a late day call telling me it would be tomorrow. I was also told it could be saturday but not a definate. I was upset and Issac the dispatcher said we get there tomoorw Saturday is just in case we still running late. On the 28th they still did nt show up so now i am back on the phone with Issac in dispach he tells me saturday and says I told you other day was going to be saturday I said no you told me it might be not that you schedualed it then.

At any rate the movers showed up near midnight on the 28th started loading the truck By then I was asleep I take meds at night so I can sleep. When they got the truck almsot 1/2 loaded My husband woke me up. Said I had to sign papers or the movers would stop working. I was out of it. I got the papers from the mover to read and sign I could hardly read them and after a few pages I realized they were all blank. I got to the mover and told him I can not sign these one reason I took meds and I cant understand them other is they are blank nothing is filled out. He said I show you were to sign and tell you what they say because if you dont sign them we have to stop and you will have to pay for the stuff we loaded in cash and we will go. I was omg we have to be in Maine in a few days and you cant do this, He said you signt he papers now then. He went over them as best he could his english was not great but at that point I felt I had no choice but to sign them I did note on the one for packing boxs it was blank and I was not given a choice I had to sign it. It was past 1 am when I got the papers done and all the time the other guy continued to load the truck. I had a lot of concerns by then because I realized the truck was too small for all our stuff I was told they could not get the van up our road and they would shuttle our stuff to the van they said the van was at the truck stop in Ocala I was too out of it to get it all but I knew we could not afford to pay the contract if they stopped and could not get a mover in time to be in maine when we had things schedualed to be done on our home there. They finished at 4 am and left to load the van said they would be back by 9 am well since we know they had no sleep and as the driver told us had to keep changeing thier logs for the road time we figured it would be noon or latter befor they came back.

It was late about 3-4 pm and they started packing the blue willow and moveing stuff they left about 3 am to go to the van still claiming no sleep and it was begining to show. Finally on SUnday about 5 pm they finished the last of the things to go to the van at that time they brought me the papers I signed the night they got there. The 8 dish packed we were charged for was 290.00 but the packing list now showed other boxs we never told them to pack and our packing bill went over 1k I totally freaked out. I told him why are these on here he said we had to pack them to move them I was like we did nt tell you to pack them I wont pay for them he said you have to you signed the paper.... We also had a truck moved and at this point we are ready to leave and the mover told us the van will go behind you when we drop off the last load but no one came to get the truck. I called dispatch they said oh they come get it tomorrow I said we are leaveing now I cant leave it here with the keys in it. We gave the keys to the people next door since the mover was comming on monday. They never came on monday for the car they finally picked it up on wednesday. By then we were in maine and got the call for the car and to pick it up. The car carrier told us he was not told until wednesday to get the truck and he went right out and got it. I told him we were told you were to pick it up Monday he said they never called me until wednesday again more lies.

Now the van has not come so Again I call Issac he says the truck is in florida but wont tell me where But he will have our stuff delivered on tuesday of the next week. I told him we had no beds and it is cold we need our stuff and asked why the truck did nt leave when they told us it would. He would nt respond. Now we wait until tuesday and again no truck. Finally I called Lake county Florida sherriff to find out where our things are and verify they are ok. The sherrif called and spoke to Issac who would not tell him where the truck was only that it was in central florida and on the road he told the sherrif they should have our stuff delivered by the weekend. Well it never came. I sent an Email to
AMSA and got this back

Wednesday, June 16, 2010 8:17 AM
Brodie -
 
Delta Relocation DOT917651 / MC398649
 
We have received this complaint from a consumer regarding the delivery of her goods.  We have subsequently learned that the carrier's authority (license) has been revoked and they have an "F" BBB rating; as a consequence we are in the process of terminating their membership with our organization.  In the meantime, I wanted to alert you to the situation in the event that you are able to provide assistance to Ms. R with getting her shipment delivered.
 
Thanks, Dave

Dave Hauenstein

Vice President, Compliance Services & Government Affairs

American Moving & Storage Association

Brodie Mack with DOT  made some calls to Delta we finally did get some of our stuff but of course the nightmare was not over. We were out when we got back a truck moving van was parked in the road from Moving out movers we have 4 acres and a good size drive and past residents had a moveing van in the drive but these guys refused to go up the drive.  of course for 400 more they would load on to our truck and unload at the house but refused to go up on the deck because they said it was bad and at the time 5 of us were standing on it all of us at least 150 and some of us 150+ pound but they said it was not safe they would use the stairs but they would have to charge us for that too. We unloaded and moved everything from the truck to the house they would not even put together the things they took apart as we found out wheen we unpacked them why everything was damaged some of beyond use but also they only delivered part of our stuff No wonder when Susan from delta called she was good news you were under weight... Then of course we got into a fight because even under weight she demanded we pay full contract price and the rest of our stuff was not even on the truck as we found out this load the mover said he picked up in Georga from storage. I was omg why was our stuff in georgia in storage and where is the rest  they did nt know. Our plastic tubs were crushed looked like they had been dumped and stuff thrown back into them. I was in tears susan did cut us some slack saying we could pay 500 when they were done and got an empty weight. Problem there was as soon as the last of our stuff was on our truck they left without a word so we did nt get an empty weight and have no idea what else was on the truck when they did get the weight. I know there was about 100 moveing blankets and other things which I am sure counted on the weight. Now we have some of our things and what we have is a mess even lids were on the wrong plastic tubs. But the rest of our stuff is gone. SO I contact susan brodie and she agrees to find our stuff at this point we dont even have half what we sent and still no beds.  Now its about June 18th we are called about 11pm and told on saturday they have some of our stuff to deliver at the time nothing is said about the cost and what we have to pay which we have already paid full contract price. and this is friday night. Saturday about 11 I geta call from Susan she say truck around bangore and we have to pay 3k more I told her she will have to take a check I dont have cash and its saturday. She said no problem she is stopping the truck and putting our stuff in storage until they can reshedual when we have the money. I was past livid. Now our stuff is going in storage in maine. We have no idea where it has been all this time and no one is saying a word. So she stops the truck the first attemp I might add went astay because after the driver called us there was a problem and they did nt show up. Susan told DOT she had a problem with her crew.

We finally got more of our stuff in even worste condition then the first load. Microwave smashed mower bent and the bar was missing until they got most of the stuff off the truck I saw the yellow mower bar on the floor finally after the driver kept kicking it out of the way I asked him to pick it up and told him what it was.  This is not over for us we are still missing alot of things the 250 pieces of blue willow china is now about 100 pieces and SUsan emailed me and said sorry did nt find the rest of your stuff and she is not looking for it said it may turn up and we will get it to you. Come to find out our stuff was stored in Georgia and new york and then when we did nt have the money in bangor. No one ever told us our stuff would be stored anywhere The boxs we were charged for were used from U haul and home depot but we paid full price and never told them to pack additional boxs.

They runied our stuff we came to maine to retire I am disabled my husband early alzheimers all our saveings went to this move which was quoted at 6158 and ended up costing over 9k and what we have to show for a life of working is a pile of broken stuff that at this time in our life we cant hope to replace and all the things we cant replace are gone or broken they more then ruined our life with thier lies

This report was posted on Ripoff Report on 08/16/2010 04:21 AM and is a permanent record located here: https://www.ripoffreport.com/reports/delta-moving-services-ltd/internet/delta-moving-services-ltd-a-precision-movers-precision-movers-whats-not-broken-is-not-h-631704. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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