Report: #1389281

Complaint Review: Denton Natatorium

  • Submitted: Sun, July 30, 2017
  • Updated: Sun, July 30, 2017
  • Reported By: anonymous — United States of America
  • Denton Natatorium
    2400 Long Road
    Denton, Texas
    USA

Denton Natatorium Denton Natatorium, Denton Water Works, Denton Water Works Park, Water Works Park, Water Works, Denton Natatorium And Water Works Park, Denton Water Works Park And Natatorium, Denton Independent School District, Denton Parks & Recreation, Denton Parks And filthy grounds, unprofessional, rude staff, harassed by staff, passive aggresive, loves peoples money, Denton Texas

Show customers why they should trust your business over your competitors...

They have a Wave Pool which means this much needed expansion is finally here. It is a huge disappointment. It took forever to build and they said it was supposed to be there last year but it was not. They messed up everybody's payments because I will tell you why later. And the wave pool made me feel sick. "Washed Ashore" many times and people bumping into each other. And both the other customers and the lifeguards are very rude now. I hear customers cussing. Is this what they think is "Family Oriented" They play terrible music all the time. I tried to ignore it because much of the place has no speakers. Everything is spaced out and no shade. You have to walk on hot cement with your sandals and hope nobody steals them. The slides say no shoes. Some people hold them so those are your two choices. The slides hurt your back so the best slides is the blue slide with yellow inner tubes. But Tubes piled everywhere you can easily trip over them. The lifeguards really do not take care of that mess.

And speaking of mess, every body litters. I don't know why; There are plenty of garbage cans and recycle bins. Perhaps they need more. But I doubt anybody cares to use them. And neither do the lifeguards. Garbage everywhere. Food on the ground. Even a few roaches. Cold water in the showers and sinks but that is probably to keep burnt people from getting hurt. The entire locker room is often not in the best condition. Stains on toilet seats and I mean a lot of them, Toilet seats should be black or white; not smears of yellow. And the floor is always wet. For some reason the showers are on yet unused. The parking is free but you get what you pay for. Very little shade. Storage lockers cost extra. I don't know why you can't just reserve one online in advance and then have a digital combination lock they reset each time.

And the cost to enter is very expensive. This includes every rate. Which went up because of the wave pool. This caused payment problems. They fixed them because they admitted that the wave pool took forever. BUT the wave pool caused yet another increase in the rates. I could go on and on and on and on. ...

 

The entire staff including management will lie to customers in an attempt to have people be return customers and keep spending money over and over again. I was going to sign up for an annual membership but since the staff becomes even more unprofessional, rude, "It's not my department so it's not my problem." mentality. They do not like customers but still wants their money. I am actually demanding refund for every single penny I spent there and that is only the beginning of the action I am taking because of the harrassment by one of the staff.

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This report was posted on Ripoff Report on 07/30/2017 02:40 PM and is a permanent record located here: http://www.ripoffreport.com/reports/denton-natatorium/denton-texas-76208/denton-natatorium-denton-natatorium-denton-water-works-denton-water-works-park-water-w-1389281. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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