Dependable Auto Shippers DAS Admits to damaging my car but just doesn't pay Nationwide

Dependable Auto Shippers is anything but dependable! They are a scam and I would advise using anyone but them. There is legitimate reason that they are not BBB accredited and have over 220 BBB complaints. 111 that they haven’t even responded to! Well they are about to get another.

I had hired them to ship my car from California to Colorado. This drive took me one day but took them two weeks to ship my car which was of course outside of their planned window. They will tell you they don’t guarantee dates though unless you pay more so that gets them out of this. Then when my car arrived I instantly noticed damage to the rear that looked like they had used straps that cut into and creased my bumper cover. This caused body and paint damage.

When I pointed it out the woman took pictures and said you need to file with our claims department for that. This I did and they had told me I must send them more photos although they took there own and do all the leg work to get estimates and send it to them for processing. After doing all this myself I was told by the so called “claims adjuster” Nicole Maughn that they agree they damaged my car and I would be receiving payment for the damages minus their insurance deductible of $250 in 30-45 days? Wait what? You damage my car and I have to pay your deductible and wait forever? That’s right they put that in the fine print on the page you sign after you’ve dropped your car off. So time passes and after two months of hearing nothing I ask the adjuster for a status update.

She then proceeds to tell me that she is not in the accounting department, has no connection to them and is not even allowed to know when or how payments are made but she will send an internal message in regards to this. Another week goes by and I hear nothing. I then request her supervisors name and get Mike Saucedo who I have called and emailed too many times to count along with Nicole over the last two weeks and neither will respond at all or answer any calls or emails. At this point I had had enough and emailed the supervisor again letting him know I will have to turn this over to my attorney since they admit damaging the car and refuse to even so much as tell me when they would be paying for it. Oh what do you know I finally get a response saying he has escalated this up to the VP of finance and I will get the check number and shipping info right away! Sounds pretty official! Well a week later still no update and he will not answer or return my calls and neither will the adjuster.

I feel they just try to wear you down and hope you will give up never intending to pay for damages that they caused even after admitting fault. At this point I am filing with the BBB (not that DAS cares), posting a few more complaints (hoping to help others) and having my attorney file suit against them to finally get what is owed to me. Unfortunately for them I am not one to be taken advantage of and with all of the email proof that they owe me they don’t have a chance getting away with this.

PLEASE TAKE THIS WARNING AND AVOID DAS!!!