Report: #1391208

Complaint Review: Derma Genetix

  • Submitted: Tue, August 08, 2017
  • Updated: Tue, August 08, 2017
  • Reported By: Shannon — Raleigh North Carolina USA
  • Derma Genetix

    ,
    USA
  • Phone: 877-569-9771
  • Web:
  • Category: Skin Care

Derma Genetix Complete scam! Internet

Show customers why they should trust your business over your competitors...

 I ordered a "Free" 14 day trial of the Eye Serum and the Face Cream. It was delivered 7 days later and I was billed the full amount of a 30-day supply on day 7 of usage. I was then told by a very rude Customer Service Rep named Nadine that IF I had read my Terms and Conditions then I would know that by not calling to cancel by Day 14 (which would be Day 7 of usage), then I "agreed" to pay the full 30-day supply cost. 7 days is no where close of enough time to evaluate a skin care routine. I get that it's all "in the fine print", but this is SCAM at its finest. And I might not even be so upset, or consider writing this review, if the Customer Service training were more considerate. Clearly they get these calls all day long if dissatisfied customers, or else she would have jumped into her "you should have known" condescending attitude so quickly. Never buy from Derma Genetix!

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This report was posted on Ripoff Report on 08/08/2017 08:52 AM and is a permanent record located here: http://www.ripoffreport.com/reports/derma-genetix/-/derma-genetix-complete-scam-internet-1391208. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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