Report: #1379301

Complaint Review: Derma Genetix

  • Submitted: Thu, June 15, 2017
  • Updated: Thu, June 15, 2017
  • Reported By: Strategygrl425 — Everett Washington USA
  • Derma Genetix

    , FL
    USA

Derma Genetix Definitely NOT free!! St Petersburg Florida

Show customers why they should trust your business over your competitors...

I was on a website and saw the advertising for a free trial & clicked on it. Stated that this was Joanna Gaines new venture, I love her so decided to go for it. Website said only $2.95 for shipping, but I was charged $4.95. Right after submitting the order I immediately received a text say to follow a link set to complete the order(?) I replied to the text asking if it was a scam. After doing some digging in the internet I found that this was an autoship program, not what I wanted to do at all. After I received the product I called to cancel, but was told I would need to send the product back and would be charged a $12 inspection fee. I requested to speak with a supervisor and was transferred. He advised he would waive the charge, but I still would need to return the product, he said "it's not free" I have been given an RMA number to return at my expense and he assured me I would receive a confirmation email of our conversation, which I have not received . I will update after my return is complete , this is it free and the advertising is very misleading... lesson learned.

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This report was posted on Ripoff Report on 06/15/2017 10:44 AM and is a permanent record located here: http://www.ripoffreport.com/reports/derma-genetix/fl/derma-genetix-definitely-not-free-st-petersburg-florida-1379301. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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