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Report: #1380628

Complaint Review: Derma Genetix - Internet

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  • Reported By: Furiousintx — Allen Texas USA
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  • Derma Genetix Internet USA

Derma Genetix Ad claims "Free Trial" but it's not free; will cost you no matter what you do St. Petersburg Florida

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 I saw an ad by Derma Genetix, which was pushed to my Facebook account, claiming a "free trial" of a breakthrough skin care product, and you only pay $4.95 for shipping. I ordered it, and when I went to check out, saw that another product, an eye cream, was added to my cart also with a shipping charge of $4.95, without an option to remove it. So my credit card was charged $9.90. Over the next few days I found out that other consumers who had responded to this Derma Genetix ad got placed on an auto-ship program, where their credit cards get recurrent monthly charges for new shipments of the skin cream. To ensure this won't happen to me, I called the company to verify. A representative told me that in order for them to "resolve" my case, I would have to either send back my "trial" products and pay $25 plus something (even though it was supposed to be a "free trial"), or keep the products and pay an additional $88 or so. The rep said that I had agreed to the terms of the sale, under terms and conditions. Nowhere on their website did it mention the fact that by ordering the trial product, you would be placed on auto-ship. For them to put that in the terms and conditions (very small print), is very shady. Who would read that? A legitimate company would not resort to such tactics. I never received a confirmation email of my order, only a shipping notification a few days later. To me this whole deal is a scam that targets unsuspecting consumers who are eager to try the advertised product and then get tricked into spending much more money than they would be willing to, and having very little recourse to correct their mistake in falling for it. I would just like to be able to return the products unused and get a full refund, with no further charges to my credit card. If the company is not able to do that, they confirm my belief that they are scammers!

This report was posted on Ripoff Report on 06/22/2017 12:25 PM and is a permanent record located here: https://www.ripoffreport.com/reports/derma-genetix/internet/derma-genetix-ad-claims-free-trial-but-its-not-free-will-cost-you-no-matter-what-you-1380628. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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