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Report: #1374356

Complaint Review: Derma Genetix - St Petersburh Florida

  • Submitted:
  • Updated:
  • Reported By: MrVoip — Scottsdale Arizona USA
  • Author Confirmed What's this?
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  • Derma Genetix PO Box 23976 St Petersburh, Florida USA

Derma Genetix trydermagenetix.com FREE TRIAL IS BOGUS, it costs no matter what St Petersburh Florida

*Consumer Comment: Today's Ad States

*Author of original report: Company called stating they will resolve the matter

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Their website advertising which was pushed to my phone, stated "Free Trial", not mention of the $12.50 minimum for each item you were going to trial.   Also, when the page asked if I wanted an additional item to trial, it never provided any disclosure that it was going to chage additional shipping, it just went and charged both items and shipping.  I attempted to return the unopened box and they say they have to evaluate each item when it comes back si $12.50. They do not have any paperwork or disclosure on website when ordering Free Trial the cost retail of the product $9x.00 dollars per item.  Upon calling and asking the free trial actuall puts you on auto ship.. So if you do not call and cancel you will get another shipment in about 30 days.   If you cancel and want to keep the used product since they chjarge so much they will sell it to you for a discount............  the printed instructions for use of the skin care in not possible to be read with glasses. I have to go to a large magnifying glass to read contents ... this is not compliant with ability to know if I am allergic to contents or not.

1) I should have been able to return the box unopened for no additional charge  2) I should be able to read the label to know if its realtively safe to use or not for my skin   RECOMENDATION, dont even try the product, its not a FREE TRIAL, but rather a trail period where you dont yet get charged, if you do nothing, you are on auto ship at ninety plus dollars per item per month.

This report was posted on Ripoff Report on 05/20/2017 10:48 AM and is a permanent record located here: https://www.ripoffreport.com/reports/derma-genetix/st-petersburh-florida-33742/derma-genetix-trydermagenetixcom-free-trial-is-bogus-it-costs-no-matter-what-st-petersb-1374356. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 Consumer Comment

Today's Ad States

AUTHOR: Diana - (USA)

POSTED: Wednesday, July 26, 2017

I just pulled up an online site (https://www.OhOp.com/)that is selling the same product from Derma-Genetix as the one I thought I was purchasing for $4.97 that they are now charging meover $93.00 for (which OhOp says typ[ically retaiol;s for $89.00) for yhe 95% off retail price of $4.99.  I get angrier everytime I think about what a total RipOff this DG company is!  And, I wonder if the fraud division at my CC company will be able to reolve this issue equitably?

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#1 Author of original report

Company called stating they will resolve the matter

AUTHOR: - ()

POSTED: Monday, May 22, 2017

The Company contacted me 1-2 days after my initial article, and they wanted to resolve the matter.

They followed up with email confirming what they had communicated over the phone.

They have credited the amount and canceled any future auto-ship of their product.

They in addition asked if I would continue to try their product and if I liked it to contact them for additional product in the future.

 

Thank you

 

 

 

 

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