• Report: #1165928
Complaint Review:


  • Submitted: Tue, July 29, 2014
  • Updated: Tue, July 29, 2014

  • Reported By: Laurie — San Tan Valley Arizona
2711 Centerville Road #400 Wilmington, DE, 19808, Delaware USA

Dermagenix Pro Derm I filled out a bank survey a won Dermagenix as a prize. next thing I know money is being drawn from my account. Wilmington, Delaware

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I responded to a survey from what I thought was my bank. I was logged in and in the middle of a transaction when the pop up appeared. In order to exit I filled out the survey. 

According to the survey I could choose from three prizes for filling out the survey. I chose a product called Dermagenix and and excepted the shipping and handling charges.

The next thing I know Dermagenix is charging my account and withdrawing money that I did not authoriize to be withdrawn.

When I called Dermagenix I did not get a buisness response. I talked to a male who then tried to scam me on how I should have sent the product back after 14 days if I was not satisfied with it.

There was nothing in the survey stating that I was buying a product or was in any way responsible for sending it back. It was a prize for filling out a survey. Bad move on my part for sure! 

When I tried to describe the product as being trial size the man informed me that they only have one size in that particular product. I informed him that I did not order his product and I did not want his product. 

He tried to convince me that because I was not completley satisfied with the product and had not sent it back with the 14 days that I was responsible for the full price of the product. when I argued that fact with him he tried to strike a bargain. 

If I would sent the product back and pay them the cost of shipping and handling then they would refund me all but $24.00. No way was I going to agree with that! I called his scam and told him that I was going to report him.

He responded quickly with a... no we don't want that and a... tell ya what we are going to do. He gave me a phony refund code and I'm sure his name was phony as well.

The money has not been deposited back into my account. 

This report was posted on Ripoff Report on 07/29/2014 04:10 PM and is a permanent record located here: http://www.ripoffreport.com/reports/dermagenix/wilmington-de-19808-delaware-19808/dermagenix-pro-derm-i-filled-out-a-bank-survey-a-won-dermagenix-as-a-prize-next-thing-i-1165928. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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