• Report: #727993
Complaint Review:


  • Submitted: Wed, May 11, 2011
  • Updated: Wed, May 11, 2011

  • Reported By: Vicki — Bayside New York USA
Tequesta, Florida United States of America

Dermagist Dermajuv Doesn't Honor "Money Back Guarantee" Tequesta, Florida

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Dermagist (formerly Dermajuv) is a complete consumer ripoff internet site.  The Better Business Bureau rated them an "F" on an A to F scale, for the complaints filed against them. They offer a "Money Bank Guarantee" but fail to disclose a $7 per item restocking fee for each item returned, even if the item has not yet been opened/used. This quite curious since they would be banned from reselling returned items by health laws, so why the so=called "restocking fee."  Many complaints have been filed online about this fee, as well as super-slow crediting back to customers credit cards for returned items.  These fees, together with return shipping and insurance costs, make doing business with this company a really expensive experience. I am returning 8 items - 3 of which were unopened - but am being told by their "customer service" department that the charges still apply = that would amount to $56 in restocking costs alone!  What a scam.  Don't do business with these crooks.

This report was posted on Ripoff Report on 05/11/2011 08:46 AM and is a permanent record located here: http://www.ripoffreport.com/reports/dermagist/tequesta-florida-/dermagist-dermajuv-doesnt-honor-money-back-guarantee-tequesta-florida-727993. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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