• Report: #1138428
Complaint Review:


  • Submitted: Sat, April 12, 2014
  • Updated: Sat, April 12, 2014

  • Reported By: Lorraine — Midland, Ontario Ohio
41 Canal Street Lewiston, Maine USA

DermaJuvenate False Advertisement Lewiston Maine

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Company certainly does not stand behind their product.

On February 21/14 took a particular consumer survey on-line, after the survey I was offered a choice of thank you gifts (visa gift card, DermaJuvenate and two other products) All I had to do was pay the shipping.

I chose the DermaJuvenate and paid for the shipping by credit card, there was no other disclaimers asking me to read the terms and conditions. On March 4/14 I received the product and no other paperwork was enclosed.

Not thinking I would be charged for anything, I later checked my credit card statement and noticed I had two charges on my credit card:

March 11/14 for $89.31 U.S. and April 10/14 for $94.70 U.S.

Called DermaJuvenate customer service on April 12/14, advised was charged twice for a free product. They said I should have read the terms and conditions of the trial offer. I informed them there was no free trial offer that the product was mine as a thank you and all I had to do was pay for the shipping.

Even if there were a 21 day free trial period which the customer service person informed me of on the phone, the 21 days ended on March 13th/14 and I was billed on March 11/14.

Also the pricing for the same product changed not sure what that is all about, if it's being shipped from the US should the cost of the items be the same.

Asked the customer service rep for a refund on the April 10/14 charge and he said he could offer us a 30% refund only. I never even received the product.

This report was posted on Ripoff Report on 04/12/2014 06:49 PM and is a permanent record located here: http://www.ripoffreport.com/reports/dermajuvenate/lewiston-maine-04240/dermajuvenate-false-advertisement-lewiston-maine-1138428. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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