Report: #1316423

Complaint Review: DermaSoft and Eyecell Therapy

  • Submitted: Tue, July 12, 2016
  • Updated: Tue, July 12, 2016
  • Reported By: Sondra — Montg Alabama USA
  • DermaSoft and Eyecell Therapy

    Nationwide
    USA

DermaSoft and Eyecell Therapy Rip off charged mr one price then resent me the same two products i called to see why and they said they couldnt refund or could I return sealed unused product i was charged 89.99 a bottle trial size bottles Santa Ana CA 92799-5380 Internet

*Consumer Suggestion: Dermasoft.com does Not sell Skin Restore or Purecell

*REBUTTAL Owner of company: PureCell Eye Therapy

*REBUTTAL Owner of company: Try DermaSoft

Show customers why they should trust your business over your competitors...

 Ripoff bad business i ordered DermaSoft as a one time purchase of 4.95 and it suggested that i get the purecell eyetherapy i did they were 4.95 each i got that confirmation through email later i received the same two packages again and i called the next day to see why..she claimed it was a monthly membership but of course it wasnt i guess in the "fine print" well they said that they would cancel my subscription but i couldnt get a refund or return unused sealed product i had just received and was unaware of. They charge my account 89.99 a bottle...claiming they sent me an email No!!! Im a single mom never would i purchase a trial size bottle of face cream fore 89.00 per bottle per month this is crazy i told the sales lady that i could tell they got over on people all the time the way she tried to negotiate a partial refund starting with 35% she laughed when she said i have to check with my"supervisor" Its sad you just cant trust making a simple purchase. i have learned my lesson.

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This report was posted on Ripoff Report on 07/12/2016 09:14 AM and is a permanent record located here: http://www.ripoffreport.com/reports/dermasoft-and-eyecell-therapy/nationwide/dermasoft-and-eyecell-therapy-rip-off-charged-mr-one-price-then-resent-me-the-same-two-pr-1316423. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
2Employee/Owner

#1 Consumer Suggestion

Dermasoft.com does Not sell Skin Restore or Purecell

AUTHOR: Natural Health Spa - (USA)

Original Dermasoft products have been available for over 20 years and are excellent. They are sold at Dermasoft.com and we use them at our spas. The imitation products  such as "Skin Restore" have fake Dermasoft labels and are sold with deceptive free trials. The real Dermasoft has No Free Trials.
 
We were upset to see all the complaints online and found the following information and want to share it with others so they can avoid the free trial scam on Facebook, Amazon and other deceptive newly created websites like trydermasoft. com, dermasoftskinrestore .com, dermasoftcream .com, dermasoft .org, etc.  
 
This Hydroderm scam company creates many phony websites, blogs and reviews, and then calls themselves "Dermasoft" to deceive visitors. They have harmed many legitimate companies' reputations over the years by stealing their names and posting hundreds of fake products and reviews online including Dr. Oz and others. When enough complaints are posted for their free trial scam, they start using a different company's name and create a new fake label for their same product(s).
 
Dermasoft.com is NOT associated in any way with "Skin Restore" or "PureCell Eye Therapy" which is a Hydroderm company Free Trial scam
 
Dermasoft.com does not carry those products which are cheap imitations sold with tricky popup ads, fake reviews and fake websites all over the internet from the scam company that sells Hydroderm, Dermagen, Dermalift, Tru Derma, Derma Serum, Dermapure, Dermallure, Alluracell, SkinRevive, Dermaluxe, DermaRose, Dermavie, Duaderma, Alvena, Truvaderm, Rejuviderme, Nuvoderm, MiraVie, etc.
 
Dermasoft Dermatology does not make Skin Restore or PureCell, they are fake products with fake Dermasoft labels.
 
Dermasoft.com has NO Free Trials. They also never Auto-ship or Auto-bill. If you buy from a Facebook Ad, Internet Ad, Free Trial Ad, "Celebrity Endorsement" Ad, Beauty Review Blog, Wrinkle Review Blog, or Exclusive Trial Ad online, you have not ordered a genuine Dermasoft product, and it is the fake Hydroderm Skin Club vendor deceptively using the "Dermasoft name" who is billing you. 
 
If you have a recurring charge or have been charged for an imitation Dermasoft Dermatology product, you must contact the Hydroderm company vendor at one of their many 800 numbers: 1-888-454-9750, 888-244-2153, 1-866-710-5109,  1-888-552-3684, 888-610-0751, or call your card company and get the billing phone number and write a dispute ASAP.
 
Other numbers they use online: 1-888 537-5319, 855-407-6623, 888 537-5319
1-888-851-6086, 1-855-407-6623, 1-800-878-9702, 1-855-511-1186, 
1-877-806-8968, 1-855-252-8790, 1-800-737-0796, 1-800-453-7383, 
1-800-453-7386, 1-855-412-1064, 1-888-371-9917,  1-800-378-2705
  or contact service@orderprocess.net or support@HydroRestoreantiaging.comadmin@trydermasoft.com
 
PO Box 25380, Santa Ana, CA 92799 (Phone# 925-524-5319 and 888-454-9750)
For the Purecell Free Trial Scam, try 888-610-0751 and admin@purecellskin.com
 
Other Hydroderm Company product scams can be found at: 
megacleanseradvice. com
phytolyft. com
tophealthysolutions. com
healthyminimarket. com
eyeserumreview. net (See the categories for all the deceptive free trial products the Hydroderm Company has online)

 

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#2 REBUTTAL Owner of company

PureCell Eye Therapy

AUTHOR: PureCell Eye Therapy - (USA)

Dear Sondra,

Our company, PureCell Eye Therapy, strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.purecellskin.com/checkout.php.

 

We feel for your concerns, and have processed a refund in the amount of $179.90 as requested. In addition, you have been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us if you should have any further questions at (888) 610-0751 or admin@purecellskin.com.

Sincerely,

PureCell Eye Therapy

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#3 REBUTTAL Owner of company

Try DermaSoft

AUTHOR: Try DermaSoft - (USA)

Dear Sondra,

Our company, Try DermaSoft, strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.trydermasoft.com/checkout.php.

 

We feel for your concerns, and have processed a refund in the amount of $179.90 as requested. In addition, you have been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us if you should have any further questions at (888)-454-9750 or admin@trydermasoft.com.

Sincerely,

TryDermasoft

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