Report: #282876

Complaint Review: Dermitage, Parent Company Syndero

  • Submitted: Sun, November 04, 2007
  • Updated: Tue, November 06, 2007
  • Reported By: Clearwater Florida
  • Dermitage, Parent Company Syndero
    617 7th Street #305, LA CA 90017
    Suisun City, California
    U.S.A.

Show customers why they should trust your business over your competitors...

I thought I was getting a free sample, despite the double use of my card for shipping and handle (2 transactions totallying less than $5).

When the package arrived I read how it "worked" and threw it away. I do not put alien chemicals under my skin.

About a week later my account was reduced by $69.95 by Dermitage. I immediately queried this and looked the company up on Google. Seeing that many people have been similarly ripped off, I reported them to the FTC and emailed the parent company.

My bank has been notified of the unauthorized use of my card, and I will have to proceed as if my card were stolen.

No word yet from the company.

I work. I do not make enough to pay $69.96 for a cream. I had NO IDEA this was their intention and I NEVER gave any authorization.

From what I read of others' experiences, they intend to charge this $69.95 fee monthly.

Not on my watch!

Maria
Clearwater, Florida
U.S.A.
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This report was posted on Ripoff Report on 11/04/2007 12:36 PM and is a permanent record located here: http://www.ripoffreport.com/reports/dermitage-parent-company-syndero/suisun-city-california-94585/dermitage-parent-company-syndero-unauthorized-credit-card-use-suisuisun-city-california-282876. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
4Consumer
0Employee/Owner

#1 UPDATE Employee

Maria, Please contact customer care!

AUTHOR: Stephanie S. - (U.S.A.)

Maria,

I understand your frustration and would like to help you resolve your concerns.

Have you tried calling in to our customer care team?

Please call 1-800-886-8805 so that we can work with you to stop the billing on your Dermitage subscription and resolve this situation.

We are staffed from 6:00am-5:30pm PST Monday through Friday and 7:00am-3:30pm PST on Saturday. We are closed Sunday.

We look forward to speaking with you.

Sincerely,

Stephanie S.
Dermitage Customer Care Team
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#2 UPDATE Employee

Maria, Please contact customer care!

AUTHOR: Stephanie S. - (U.S.A.)

Maria,

I understand your frustration and would like to help you resolve your concerns.

Have you tried calling in to our customer care team?

Please call 1-800-886-8805 so that we can work with you to stop the billing on your Dermitage subscription and resolve this situation.

We are staffed from 6:00am-5:30pm PST Monday through Friday and 7:00am-3:30pm PST on Saturday. We are closed Sunday.

We look forward to speaking with you.

Sincerely,

Stephanie S.
Dermitage Customer Care Team
Respond to this report!

#3 UPDATE Employee

Maria, Please contact customer care!

AUTHOR: Stephanie S. - (U.S.A.)

Maria,

I understand your frustration and would like to help you resolve your concerns.

Have you tried calling in to our customer care team?

Please call 1-800-886-8805 so that we can work with you to stop the billing on your Dermitage subscription and resolve this situation.

We are staffed from 6:00am-5:30pm PST Monday through Friday and 7:00am-3:30pm PST on Saturday. We are closed Sunday.

We look forward to speaking with you.

Sincerely,

Stephanie S.
Dermitage Customer Care Team
Respond to this report!

#4 UPDATE Employee

Maria, Please contact customer care!

AUTHOR: Stephanie S. - (U.S.A.)

Maria,

I understand your frustration and would like to help you resolve your concerns.

Have you tried calling in to our customer care team?

Please call 1-800-886-8805 so that we can work with you to stop the billing on your Dermitage subscription and resolve this situation.

We are staffed from 6:00am-5:30pm PST Monday through Friday and 7:00am-3:30pm PST on Saturday. We are closed Sunday.

We look forward to speaking with you.

Sincerely,

Stephanie S.
Dermitage Customer Care Team
Respond to this report!
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