• Report: #1006120
Complaint Review:


  • Submitted: Wed, January 30, 2013
  • Updated: Wed, January 30, 2013

  • Reported By: Mary — Peoria Illinois United States of America
Internet United States of America

DermPure Stay away from this Company Internet

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I have spent a week trying to track down this DermPure company. On my trial order, which I was charged $3.95 in December & got product in late December.

Last week I found a charge of $119.95 on January 3. I immediately tried to contact the company for a refund and to cancel any future shipments. After numerous attempts, I got an automated system to cancel "membership". I was unable to get to a rep to discuss refund. I sent an email to service@myorderhelp.com but no response. Today I called 855-564-7095 but never got through. I tried one more time &spoke to a rep. I asked for a refund of the $119.95. I was first offered $60. Refund and I protested . He said the best he could do would be to refund $80. This is to be processed in next 24 hours and show up next week refunded on my credit card.

I feel that this is still a scam as they are using my money for over 30 days and then keeping $39.95 . For what reason, I do not know.

Lesson learned. Do not order any products on "FreeTrial"!

This report was posted on Ripoff Report on 01/30/2013 11:55 AM and is a permanent record located here: http://www.ripoffreport.com/reports/dermpure/internet/dermpure-stay-away-from-this-company-internet-1006120. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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