• Report: #222724
Complaint Review:

Deseret Industries

  • Submitted: Tue, November 28, 2006
  • Updated: Tue, June 10, 2008

  • Reported By:orem Utah
Deseret Industries
1415 North State Street Provo, Utah U.S.A.

Deseret Industries ripoff Price gouging abusive to employees poor management and abusive to donations Provo Utah

*Consumer Suggestion: A Ripoff to You? or are you just greedy?

*UPDATE EX-employee responds: I do think that Deseret Industries is in perfect harmony with reality.

*Author of original report: November 2007 UPDATES

*Author of original report: UPDATE on Provo Deseret Industries

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I love Deseret Industries and what they stand for. They can be, for the most part, very helpful to the world! This complaint is only about the Provo, Utah location and the management team that overseas the operations of the store. (this location is probably the biggest thrift store in Utah)

Over the past year I have been an avid shopper and donator to the store. I have noticed many alarming things in my experiences.

1- The prices on most items, most notably books, have been increasing at an alarming rate. Deseret Industries is a non-profit thrift store that is supposed to provide inexpensive items to the public. Selling inexepensive items allows the public to purchase the donated items to raise money to further the many global goodwill initiatives and eliminate wasted donations.

1a- A clear example is this: most books used to be (in 2006) only $2-4 and now are selling for $8-15. These prices are not for "collectibles" that are known for their inflated prices housed under glass cases. The $8-15 prices are for most books including old damaged books that are up to 50 years old and almost useless to anyone.

1b- With the new high prices charged on the majority of the used merchandise, no one will buy the items. The donations that would have sold for less will now sit on the shelf taking up space for a number of weeks and then be thrown away or recycled. (it costs money to throw away items and more to hire people to do it)

2- Many donations are being wasted and destroyed by this location each week. Hundreds of books, CDs, and videos are destroyed, many glassware, plates, cups, TVs, flatware, and other usable items are destroyed and thrown away. One of the contributing factors as to why so many donations are destroyed is the prices are too high for the majority of Deseret Industires patrons.

There is no adjustment of prices, price negotiation, and in most cases no second chance for the donations at this store. Most of it is DESTROYED. If the donators wanted the items like books and kitchenware destroyed, they could do it themselves without having to drive over and donate having good faith that the items will help the organization or someone else in need.

3- Many times I have witnessed shopping carts full of books, videos, and CDs which are hauled off to the trash compacter (for videos and CDS) or the recycling bin for books. I have offered to purchase the items so they don't go to waste but all offers were declined and the items were destroyed!!!

Deseret Industries has many locations all over the United States. The organization has the trust of most of the communities in which it operates. The public is not aware of how many donations are destroyed becuase the prices are too high and don't sell.

Why doesn't management listen to the customers/donators and price items fairly? (and example is Savers is a for profit thrift store and only charges 3-4 dollars for all books)

Why doesn't management try to eliminate or cut down wasted donations?

Is it really necessary to destroy perfectly good books, CDs, Videos, TVs, glassware, kitchen wares, etc?

Is it possible to give the needed items to 3rd world countries?

Is it possible to lower the prices to standard thrift industry pricing so those who need the items can afford them and cut down on the donation destruction?

The Savers Thrift store chains are very good at eliminating donation waste for useful items.

Why can't management at this store get in touch with reality and be fair to the public?

The public needs to hold management at this store accountable for abusing their donations and price gouging.

orem, Utah

This report was posted on Ripoff Report on 11/28/2006 05:50 PM and is a permanent record located here: http://www.ripoffreport.com/reports/deseret-industries/provo-utah-84604/deseret-industries-ripoff-price-gouging-abusive-to-employees-poor-management-and-abusive-t-222724. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

A Ripoff to You? or are you just greedy?



I am sorry to hear that the Deseret Industries (D.I.) raising their prices because they have discovered that you and others come in, buy items for super cheap, and the turn around and resale them on Ebay or in your used items shop with a large markup, so they want to get in on the money to be made ...   so THEY can use that money to help those in need has upset you.   Everything else on earth has gone up in price why shouldn't the prices at the D.I.?  

The second you stop being so greedy and accept a smaller margin on your profits (you will have to work a little harder instead of sitting around and watching the money come in) the sooner you will realize you can still make money AND you are helping the Deseret Industries have more to help those in need.  Think of it as everyone being successful (instead of the Walmart model of crush the competition).  Or D.I. could use your model and go out of business and then you have no resource at all.

By the way, there are many other locations for used items besides the DI stores and your house, other states, many things are shipped over seas, sent to recycle places, and re-purposed for other uses, and the finally the landfill.  

As a regular donor to the D.I. I have NEVER thought, I am going to be mad if this gets thrown away.  I am greatful I have a place to take somethng I can no longer use, I get a tiny tax write off, and they will make it available to someone who might have a use for it.  If not they can do what they want with it.  Is it really a donations if it has "conditions" that come with it? 

The Nonprofit status is for the whole organization not for each store so if they make a little money in a store that money can be used elsewhere, pay the employees a little bit more, pay for rising store maintaince costs, or buy new items or help in other ways.  

The world is a big place with lots of other people besides you.  You know that at some level because buying DI books as long as you have you are either up tp your chin in books or re-SELLING them(which requires others).  If you want CHEAO books there is a place for all of us it called the Library.  

The rest of us are concerned about your success, but it sounds like it might surprise you to hear that we are concerned about ourselves and possibly those in need, first.  I know it was a surprise to my 2 yr old granddaughter that there might be times when something/someone else needed our attention more than her...  sometimes it was important enough it needed her attention too.       

If we all give a little then we end up with a lot and no one carries the whole burden.  



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#2 UPDATE EX-employee responds

I do think that Deseret Industries is in perfect harmony with reality.

AUTHOR: Richard - (U.S.A.)

I am a former employee at the Deseret Industries up in Murray, UT., and am currently applying for a job at the location referred to in the report.

The person who wrote the report I feel is very incorrect in his accusations and I call upon a quote from his own document to outline this. Toward the end of the report the author asked the following question: "Why can't management at this store get in touch with reality and be fair to the public?" To which I respond and ask the question: What country are you living in?

At present I don't see the nation in an economic boom of any kind, but what I do see is a fuel crisis strong at hand. I understand as a consumer you would not want to purchase items for an inflated price, but at the same time the Deseret Industries employees hundreds, if not thousands, of under-educated, disabled, or foreign personal in an attempt to offer them an education as well as a place where they can be of benefit to themselves and others. I'm sure that the Deseret Industries has the same managerial issues facing most of the country with employees needing better pay in this ever increasing world of cost.

At the same time do your comments on the price of books take into account the act of inflation of the dollar? What used to pay for a movie? Five cents, then a dollar, then five and now have grown from 5-10 dollars at the low end of admittance into a theater.

I'm sorry if you feel that a specific Deseret Industries has in some way offended you and your pocket book, but in being in touch with reality... I feel the management there is perfectly in line.

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#3 Author of original report

November 2007 UPDATES


The PROVO DI still has many problems that plaque it's walls. Before I talk about those, let me mention some GOOD NEWS about the Provo, Utah store.

The prices on some things have gotten better like the records going down to .25 and the videos down to .50. The demand is keeping up a lot better with the supply now that those prices have been lowered. The prices have stabilized to some degree on books. Many are still marked at $6.00 and above which is generally TOO high for MOST EVERYONE that shops at a thrift store.

Now here is the bad news concerning the PROVO Deseret Industries store:

1- Management continues to ignore corruption among some of the employees which leads to unfair practices for the customers and shrinkage (theft). Corruption also makes the training program FAIL.

2-Some employees will call their friends and notify them once fresh carts of merchandise are ready to come out, they will hold them until their friends arrive. This is totally unethical and is breaking several Desert Industries policies. Those same employees will HIDE merchandise in the store for their friends to pick up. They will try EVERYTHING possible to help out their "friends".

3-Some employees work together with their friends to give GENEROUS discounts at the checkout once the FRIENDS have removed the price tags.

4-Management either is ignoring those corruption issues or doesn't catch them. I guess it is kind of hard when the store manager's WIFE comes in the store before it opens to buy the REALLY REALLY nice stuff before anyone else, what kind of example is that Devon?

I am speaking only facts that have been happening on a daily basis at the PROVO store and these same unethical tactics are employed in most every store to some degree. I URGE the management of Deseret Industries to crack down on employees who use their cell phone during work to tip off their friends of new merchandise and prepare the "good" stuff for their friends. To also crack down on those who change price tags, use their friends to get DEEP DISCOUNTS at the cashier by taking the tags off in the store and using their FRIENDS to check out. Crack down on those who HIDE merchandise for their friends and those who ultimately put their FRIENDS ahead of their JOB and ahead of all the other customers who shop there.
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#4 Author of original report

UPDATE on Provo Deseret Industries

AUTHOR: Slade - (U.S.A.)

As an update, the management at the PROVO Deseret Industries has decided to rip off all the subject tags in the book department and scatter all the books with no organization. The softcover books are on one side, and hardbound on the other.

This tedious task is making it a lot harder for customers to find books they want to buy. This decision takes a lot more time from the customer and ultimately will result in lower sales.

More abuse of the donations by the management at this store. More books will be destroyed becuase of this decision.

The impact on the employees is even worse, they are being trained that dis-organization is better. EXTREMELY poor training is being taught to the employees.

The employees are being taught that the customer is LAST priority!!!! Unbelievable! A non-profit place that is supposed to be helping people and they are actually making them worse off by training them with worthless philosophies like the customer is last priority and dis-organization is best.

What a joke, will someone please do something about the abusive management at the Provo location?

The community wants a fair non-profit organization that respects donations and makes better decisions! The mission and values of the Deseret Industries organization is great, however it is slowly being eroded by management at the Provo store.
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