Report: #1031255

Complaint Review: Desert Devils Systems

  • Submitted: Tue, November 21, 2000
  • Updated: Tue, November 21, 2000
  • Reported By: Chico Ca
  • Desert Devils Systems
    511 W. Guadalupe #1
    Gilbert, Arizona
    U.S.A.

No returns on damaged products - Desert Devils Systems, Gilbert AZ

Show customers why they should trust your business over your competitors...

I purchased this computer on the 10/17/2000 and received it 10/24/2000. When I received it the CPU fan was disconnected and banging around inside the computer. I contacted the company numerous times to try to get it returned and fixed. The CPU and Motherboard were definatly damaged because visible damage was apparent. I finally got them to issue an RMA to get it repaired on the 27th of October.

They would not let me return it for credit. I didnt even use this computer. I had it one minute before I noticed the problem. I had to foot the cost for shipping it back to them. They tried to charge me a 25 dollar service fee even though I purchased a 2 year warantee. The computer was sent back to the company on 10/27/2000 and I received the computer back on 11/20/2000. Everything was replaced but the processor.

The processor has very apparent scratches and chips on it. A new processor should not have scratches and chips on it. I purchased this new and feel that everything should be new. Shipping insurance is for this very reason and UPS offers insurance. I feel this companys technical support does a very very very poor job with dealing with technical support issues. The customer support is also very bad.

They are also telling me that a return is probably not going to be possible because I have had the computer over the 30 days limit. I have had this computer for a combined 6 days. The rest of the time it has been in shipping or had been at desert devils being repaired.

Do not buy from www.desertdevils.com. If you do you are in for a bad experience.
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This report was posted on Ripoff Report on 11/21/2000 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/reports/desert-devils-systems/gilbert-arizona-85233/no-returns-on-damaged-products-desert-devils-systems-gilbert-az-1031255. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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