Report: #1359124

Complaint Review: Designer Appliances

  • Submitted: Wed, March 01, 2017
  • Updated: Wed, March 01, 2017
  • Reported By: Dissatisfied customer!!! — MIAMI Florida USA
  • Designer Appliances

    Internet
    USA

Designer Appliances Beware NEVER USE THIS COMPANY!!! Internet

Show customers why they should trust your business over your competitors...

I purchased a Speed Queen washer for $849 from Designer Appliances and within 2 weeks the washer smoked out my entire kitchen and leaked every time I washed. I called Designer Appliances to get a replacement and I was told NO, I was told, I voided my warranty when I hooked up the washer!

(WHAT?)(so was it was surpposed to stay in the box)

Anyway I told the lady I need a new machine because this was TOO soon for a machine of this caliber to break.  She told me that would NOT be happening and they were going to get a repair person from Speed Queen out to check the machine to see if they will replace it.  Speed Queen came out the belt was broken and the drum wouldn't turn.  The repair guy didn't want to get in the middle but when I asked would he advise his sister or mother to keep the machine he gave a look. (I knew i needed to return this particular machine) Speed Queen said they would repair it but NOT replace it.  I can't believe a company of this caliber wouldn't stand behind their product.  Designer Appliances is also has horrible customer service and NO ONE should ever do business with them. No where on there site does it say if you hook up a washer it voids the return. 

 

Listed below is there RETURN POLICY, which says NOTHING about hooking up the washer voids the warranty.... BEWARE NEVER DO BUSINESS WITH THEM

 

Easy, Hassle-Free Returns

We hope that you'll be completely happy with your purchase from Designer Appliances. If you're not, though, you can return your purchase for a refund anytime within 15 days of your purchase.

Avoid Unnecessary Returns - Measure Twice Order Once!

Please measure the entrance pathway to your home/desired room carefully. We have created a measuring guide to help you avoid common appliance ordering mistakes.

Obtaining a Return Merchandise Authorization

Our returns require a Return Merchandise Authorization (RMA) number issued by our customer service team. Please contact us to request a return authorization.

Return Shipments

We don't hide behind gimmicks or hidden fees; however, we have to place a few limitations on our return policy since we do ship large appliances. We will gladly assist you in coordinating return shipping arrangements. Return shipping fees will be deducted from your refund according to our freight fee schedule.

When Can I Not Return A Product?

  • We do not accept returns on air conditioners, dehumidifiers, trim kits, special orders or accessories.
  • All liquid products and water filter sales are final and items cannot be returned.
  • It has been more than 15 days from the date you received your shipment.
  • Item is marked as "Final Sale" or "Special Order". Any and all clearance or marked items are as is, all sales are final, we will not repair or warranty them.
  • Item is in used condition or has been installed.
  • Item is a floor model purchased from our showroom. All showroom floor models are sold as is, and all sales are final.
  • Item is missing its original packaging.
  • Warranty card has been filled out and sent in for the item.
  • Item has been registered or serviced, or rebates have been filed and/or claimed for the item(s) you want to return.
  • Shipping and handling charges to and from our warehouse are not refundable for returned items.

Refusing a Package

If you refuse your shipment for any reason other than damage to the package, you will be subject to our standard return policy. Please note that all refunds are dependent on the undamaged state of the product when we receive it.

Defective Units

Designer Appliances is an authorized dealer for the manufacturers we represent. If you received a defective unit please keep in mind that most manufacturers will require a service call to diagnose the problem before an RMA is issued. All defective appliances will be serviced by the manufacturer under manufacturer warranty before an RMA is issued. When a product needs to be returned, please contact us to receive an RMA number. All merchandise defects will be verified by our returns department prior to shipment of the replacement. If a replacement is not available we will credit you for the original price paid for the product. If your product is missing parts please contact the manufacturer first to receive your full manifest. Contact information for the manufacturer is included in the product literature. Most appliance and outdoor grill manufacturers have modular parts that can be replaced as a whole. This shields customers from extended wait times and shipping logistics complexities. (For example, a dented refrigerator door can easily be replaced by the manufacturer.)

If you are unable to resolve an issue with a defective item with the manufacturer, please provide us with your manufacturer case number and we will gladly investigate the circumstances. If you are still within our return window and the manufacturer is unwiling to assist you, we may upon investigation, be able to send you a replacement item. If you are unwilling to accept a replacement or unwilling to work with the manufacturer your refund will be subject to our standard return policy.

Damaged Shipments

We insure all of our shipments 100% and use only respected carriers such as FedEx, UPS etc. It is important to inspect each delivery before accepting your merchandise. If you notice your product is damaged, refuse the package and note the damage on the Bill of Lading. Please contact our customer service department within 24 hours. Concealed damages that are noticed after boxes are opened must be reported within 24 hours of delivery. If you would like to report damages after 24 hours of delivery, you will be responsible for filing all claims with the shipper. If your item was shipped via UPS or Fedex, please call them with your tracking number to report damage and then please contact us to report the damage.

Designer Appliances reserves the right to replace any damaged merchandise with a new product. If the item has been discontinued Designer Appliances will offer to upgrade to a newer model or arrange for the retrieval of the damaged merchandise and offer a refund. If you are unwilling to accept a replacement your refund will be subject to our standard return policy.

Restocking

Opened items or damaged factory sealed manufacturer boxes may incur a 20% restocking fee. All returns are subject to inspection.

Refund Processing

Once items are received and inspected, refunds will be issued within 1 billing cycle. We ship to the contiguous 48 states. If you had the product delivered to a cargo consolidator that shipped outside of the contiguous United States, you are not covered by this policy. Returns are subject to a restocking fee, which we will subtract from your refund amount. Please note that, depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account

 

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This report was posted on Ripoff Report on 03/01/2017 11:55 AM and is a permanent record located here: http://www.ripoffreport.com/reports/designer-appliances/internet/designer-appliances-beware-never-use-this-company-internet-1359124. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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