Report: #1044439

Complaint Review: detangling brush by Michel Mercier

  • Submitted: Thu, April 18, 2013
  • Updated: Thu, April 18, 2013
  • Reported By: Dude — Denver Colorado
  • detangling brush by Michel Mercier

    United States of America

detangling brush by Michel Mercier deceiving web page, and very poor customer service , Internet

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I saw this ad on the web for detangling brush, it read " buy one get one free for 14.95 and 5.95 for shipping I then clicked on the ad and it took me their web page and it took my order it did not give a chance to review my order it went straight to the last page that says thanks for your payment and it charged me for 4 brushes and a shipping and handling of 23.60 my total ended up being 73.60. I then tried to go back to the web to to look up my order and it did not allow me to do so, I called the next day to their customer service line and they told me I had to wait 4 to 24 hours until the order made it to their system so I called every 3 hours and I got the same response they also told me I could cancel as soon as the order made to their system. The next day I called their customer service department again only to find out that they coulld not cancel my order now because it had been shipped I then asked to speak to a supervisor and the rep told me after i was put on hold the the supervisor could not help me either I had to wait 1 or two weeks for the brushes to come in and then after sending back i would get my money back, I told her I was not willing to wait and I kept telling her i did not want the brushes, finally she said she would return the money to my card but I still had to send the brushes back when got them. What a headache! Why did I get charged for the wrong amount of brushes? Why couldn't I cancel? their web site is design to rip off people don't order from them be careful they might get you to!!!
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This report was posted on Ripoff Report on 04/18/2013 06:04 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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