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Report: #138484

Complaint Review: DETECTIVE TRAINING INSTITUTE, DTI, Art Kassel - San Clemente California

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  • Reported By: Chicago Illinois
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  • DETECTIVE TRAINING INSTITUTE, DTI, Art Kassel 337 Ave Adobe San Clemente, California U.S.A.

Art Kassel, Detective Training Institute, and DTI students should take the time to see they are illegally using the BBB reports Ripoff San Clemente California

*Consumer Comment: Sour Grapes

*Consumer Comment: Satisfied Customer

*Consumer Comment: Thank you all! This site has been extremely helpful to me, I am absolutely satisfied DTI will be what I am looking for and will best serve my needs..

*Consumer Comment: One more thing. Art Kassel's PI license is in good stading with no record of disciplinary action.

*Consumer Comment: Sigh...here we go againt

*Consumer Comment: Sigh...here we go againt

*Consumer Comment: Sigh...here we go againt

*Consumer Comment: Carl is who he says he is.

*Author of original report: Carl, why has DTI removed their referral to RIPOFFREPORT.COM?

*Consumer Suggestion: Please provide me with names of the consumer protection agencies and their location. I want to verify what you and DTI are now telling the public

*Consumer Comment: Thanks for FINALLY clearing up the BBB issues....NOT

*Consumer Suggestion: Carl, you are ripping off the truth here by being a phony attorney.

*Consumer Suggestion: In the B B B rules there is a provision that restricts B B B members from using the B B B copyright reports.

*Consumer Suggestion: In the B B B rules there is a provision that restricts B B B members from using the B B B copyright reports.

*Consumer Suggestion: In the B B B rules there is a provision that restricts B B B members from using the B B B copyright reports.

*Consumer Comment: Do you have any evidence of any real ripoffs by this company?

*Consumer Suggestion: Clarity, please I dug deeper and still can find no problem.

*Consumer Suggestion: If DTI was not a BBB member they would have handled it directly.

*Consumer Comment: I also contacted Shauna Blair and alot of what Elizabeth has stated and said does not make sense

*Consumer Comment: This is not a Rip Off!

*Consumer Suggestion: The Answer is Simple

*Consumer Comment: John and Elizabeth both sound like the same person

*Consumer Suggestion: Why did not Mr. Kassel answer that one single complaint that she was making in the last week? And why didn't anyone else, including you?

*Consumer Comment: REALLY? THEN HOW COME I FOUND THIS ON THE BBB SITE?

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First, I want to thank this site for directing my attention to look more closely at the Detective Training Institute's practices at their website.

I paid for the DTI course. I initially believed they had the right to use the Better Business Bureau reports on their site because they said they are a BBB member.

Because of several other reports I read here, I took the time to look at the DTI website. I can see for myself that they are using the Better Business Bureau reports illegally because of the things I read at the BBB. I will be looking further into the other allegations and calling Shauna Blair at the BBB Trademark Protection. I will be determining if I should seek a refund.

John
Chicago, Illinois
U.S.A.

This report was posted on Ripoff Report on 04/12/2005 08:23 AM and is a permanent record located here: https://www.ripoffreport.com/reports/detective-training-institute-dti-art-kassel/san-clemente-california-92672/art-kassel-detective-training-institute-and-dti-students-should-take-the-time-to-see-the-138484. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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24Consumer
0Employee/Owner

#24 Consumer Comment

Sour Grapes

AUTHOR: AnnMusso - (United States of America)

POSTED: Saturday, September 25, 2010

I'm currently enrolled in the DTI private investigator course and I find it, as well as Mr. Kassel, to be very professional and thorough.  To be able to draw on his many years of experience is worth every penny spent on this course.   Now... back to studying!!


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#23 Consumer Comment

Satisfied Customer

AUTHOR: Bryan - (U.S.A.)

POSTED: Wednesday, May 11, 2005

I can only tell you about my experience with DTI. I completed the course and paid $500.00 for it. It was worth every penny that I spent.

I would recommend DTI to anyone who is serious about becoming a Private Investigator. DTI is recognized in the Private Investigative industry. You get a huge amount of information for the fee that you pay. Furthermore, DTI takes a personal interest in all of its students.

In closing, for what it is worth I have nothing but positive things to say about DTI and its course content. It was a very good experience for me. I looked very hard at all the possible schools out there before going with DTI. I am not saying the others are not any good it is that I found DTI to be the best school out there.

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#22 Consumer Comment

Thank you all! This site has been extremely helpful to me, I am absolutely satisfied DTI will be what I am looking for and will best serve my needs..

AUTHOR: Dave - (U.S.A.)

POSTED: Friday, April 29, 2005

First, thank you to the Rip-off Report for being what you are! This site has been extremely helpful to me; I have begun to spend more time here than I should - fascinating reading overall!

In my web browsing, I found this site and this particular post (and a few other related ones) as I searched and researched on the web for a distance-learning detective/private investigator course.

After reading what's here (and between the lines), I have just signed up for the very institute that has been criticized - the Detective Training Institute! If I may use an analogy to explain why, when I want to bid for something on ebay, I carefully check ratings. If someone has, say, 50 ratings and 14 negatives, I steer clear (duh!) If someone has, say, 3,000 ratings and 10 negatives, I read the negatives, but I realize occasional mistakes can and do happen. Often, it's a nasty or disgruntled person that comes along and, for personal agenda reasons, leaves a negative for whatever reason s/he has. It's the big picture that's important (the forest, not the trees).

Similarly, in checking out DTI and numerous other programs, I find they have been most responsive to my e-mails and seem to have the best program for my needs. If they have erred in what I see as petty areas, they have corrected what has been criticized. A similar situation might be when someone uses a positive Consumer Report to promote themselves, which I believe companies aren't supposed to do. If they do, it's still a fine product or company.

Bottom line, I am absolutely satisfied DTI will be what I am looking for and will best serve my needs (believe me, if I am wrong, you will hear about it and get an apology! I am an honorable person, and my word is worth something!)

Look at that beautiful forest!

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#21 Consumer Comment

One more thing. Art Kassel's PI license is in good stading with no record of disciplinary action.

AUTHOR: Carl - (U.S.A.)

POSTED: Wednesday, April 27, 2005

John,

If you have a screen capture of the DTI website, you will see they have posted links to directly to the state website where you can verify for yourself status of the PI license and the school license.

http://www2.dca.ca.gov/pls/wllpub/WLLQRYNA$LCEV2.QueryView?P_LICENSE_NUMBER=7423&P_LTE_ID=651

Art Kassel's PI license is in good stading with no record of disciplinary action.

https://app1.dca.ca.gov/bppve/school-search/view-school.asp?schlcode=3003481

DTI license is valid and in good standing.

I read the ripoff reports to offer consumer tips, particularly when other attorneys have done harm to consumers. I sometimes comment on collection agencies and Southern California businesses.

One a couple of occasions, I have come across truly unfair and vindictive reports. It is grossly unfair to DTI that these 5 report full of lies, false information and just plain dumb or nonexistents complaints allowed to remain. I don't know Art Kassel, but I will continue to defend his organization by post rebuttals if this harassing complaints ocntinue.

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#20 Consumer Comment

Sigh...here we go againt

AUTHOR: Carl - (U.S.A.)

POSTED: Wednesday, April 27, 2005

As I posted in another report, I have spoken personally with the owners of this website and they know who I am. My email address and website are properly registered. I've even filed ripoff reports on behalf of my own clients. I am not going to provide you or elizabeth with my bar number just so you can harass me or post unjustified ripoff reports about me.

If you bothered to read the other 4 ripoff reports about DTI, you will see that numerous people have posted information to show that Elizabeth's claims are false. 34 violations Kassel's PI license? Baloney. I HAVE check out the websites of the California Department of Consumar Affairs and Kassel's license is valide and clear of any disciplinary action. I have also personally verified that DTI's school license is valid and in good standing. And others have contacted the Canadian BBB and Shauna has absolutlely no idea what "Ezlizabeth" is talking about. Now who is the person who can't/doesn't read?

As far as your purported concern of the alleged violation of BBB membership rules, how can your concern even be remotely justified? You ahve submitted no proof of this alleged violation and you have not identified how you have been harmed or mislead in anyway. You haven't posted any complaints about the quality of education you might have received, assuming that you even enrolled. Obviously the BBB doesn't seem to think much of these alleged and unproven "violations" that you keep spouting about, or they wodl have cancelled his membership.

what a bunch of nonsense you are posting.

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#19 Consumer Comment

Sigh...here we go againt

AUTHOR: Carl - (U.S.A.)

POSTED: Wednesday, April 27, 2005

As I posted in another report, I have spoken personally with the owners of this website and they know who I am. My email address and website are properly registered. I've even filed ripoff reports on behalf of my own clients. I am not going to provide you or elizabeth with my bar number just so you can harass me or post unjustified ripoff reports about me.

If you bothered to read the other 4 ripoff reports about DTI, you will see that numerous people have posted information to show that Elizabeth's claims are false. 34 violations Kassel's PI license? Baloney. I HAVE check out the websites of the California Department of Consumar Affairs and Kassel's license is valide and clear of any disciplinary action. I have also personally verified that DTI's school license is valid and in good standing. And others have contacted the Canadian BBB and Shauna has absolutlely no idea what "Ezlizabeth" is talking about. Now who is the person who can't/doesn't read?

As far as your purported concern of the alleged violation of BBB membership rules, how can your concern even be remotely justified? You ahve submitted no proof of this alleged violation and you have not identified how you have been harmed or mislead in anyway. You haven't posted any complaints about the quality of education you might have received, assuming that you even enrolled. Obviously the BBB doesn't seem to think much of these alleged and unproven "violations" that you keep spouting about, or they wodl have cancelled his membership.

what a bunch of nonsense you are posting.

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#18 Consumer Comment

Sigh...here we go againt

AUTHOR: Carl - (U.S.A.)

POSTED: Wednesday, April 27, 2005

As I posted in another report, I have spoken personally with the owners of this website and they know who I am. My email address and website are properly registered. I've even filed ripoff reports on behalf of my own clients. I am not going to provide you or elizabeth with my bar number just so you can harass me or post unjustified ripoff reports about me.

If you bothered to read the other 4 ripoff reports about DTI, you will see that numerous people have posted information to show that Elizabeth's claims are false. 34 violations Kassel's PI license? Baloney. I HAVE check out the websites of the California Department of Consumar Affairs and Kassel's license is valide and clear of any disciplinary action. I have also personally verified that DTI's school license is valid and in good standing. And others have contacted the Canadian BBB and Shauna has absolutlely no idea what "Ezlizabeth" is talking about. Now who is the person who can't/doesn't read?

As far as your purported concern of the alleged violation of BBB membership rules, how can your concern even be remotely justified? You ahve submitted no proof of this alleged violation and you have not identified how you have been harmed or mislead in anyway. You haven't posted any complaints about the quality of education you might have received, assuming that you even enrolled. Obviously the BBB doesn't seem to think much of these alleged and unproven "violations" that you keep spouting about, or they wodl have cancelled his membership.

what a bunch of nonsense you are posting.

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#17 Consumer Comment

Carl is who he says he is.

AUTHOR: Patrick - (U.S.A.)

POSTED: Wednesday, April 27, 2005

John,

Sorry, but I have to side with Carl, Sherri and Dave on this. The rants by Elizabeth (yes, I read them all) seem pointless as she refuses to provide proof of the violations. I also feel "Elizabeth" is a competitor who is ticked off because DTI called them out on their website.

Your report, however, deals with DTI illegally using BBB reliability reports on their website. DTI has now removed those reports to be in compliance with the BBB rules and regulations. My gut feeling is that DTI did not realize they were violating BBB rules, and once it was brought to their attention, they promptly fixed the problem.

So tell me, just how were you ripped off again? You paid for their training, and these reports have you looking into DTI further. Have you asked for a refund? Have you even decided whether or not you want a refund? Have you called DTI directly to talk to them about the situation?

And I don't blame Carl for not providing his number. He deosn't have to prove anything to you about who he is or what he does. As an avid reader of the Rip-Off Report since August of last year, I can attest that he is who he says he is. If you need proof that he has posted on this site long before the DTI reports came about, just search this site for Gentle Wind Project. One of those just happens to be a report he started way back in July 2004.

Bottom line is, DTI was in violation of BBB regulations, and they corrected that error. How is that a rip off to you?

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#16 Author of original report

Carl, why has DTI removed their referral to RIPOFFREPORT.COM?

AUTHOR: John - (U.S.A.)

POSTED: Wednesday, April 27, 2005

Carl,

Here is another question for you and Mr. Kassel.

As of today, DTI has mysteriously removed the referral link for potential DTI students to read the RIPOFFREPORT.COM complaints against the DTI competitors. Why is that?

Is it because new students will now read of the DTI violations?

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#15 Consumer Suggestion

Please provide me with names of the consumer protection agencies and their location. I want to verify what you and DTI are now telling the public

AUTHOR: John - (U.S.A.)

POSTED: Wednesday, April 27, 2005

Carl,

With all due respect, you either do not read or you have no education, let alone can prove you are an attorney you pretend to be. Why don't you answer that, Carl, with your license number? I am sure the California Bar Association has never heard of you, Carl. Why do you ignore that simple question over and over and over again?

I have read Elizabeth's complaints and only one of them includes what my complaint is, namely the very obvious violation of using the BBB copyrighted reports. I could care less who DTI is competing with. But apparently you are attempting to draw false conclusions. Remember, Carl, I became a student of DTI after I read of the DTI comments against all of their competitors. If all the things that DTI said about all of the competitors had bothered me, why would I still purchase their school program?? Remember, the only issue I have now with DTI was that they are violating BBB copyrights. I did not think that was a big deal for them to copy a BBB report onto their website. Now that I do know they violated both the law and their own BBB membership rules, I want to know what the outcome is. And the owner of DTI, Mr. Kassel, has also refused to answer that single question here or anywhere else in Elizabeth's report. Why is that, Carl? You seem to be a fan of Mr. Kassel. Why not ask him to answer that question, Carl?

Elizabeth did not say she is a student as I am, except that DTI offered her and her husband tuitions of $1000 or more. She claims the offer was filled with all sorts of fraud, but I don't know that for sure. Can't you read, Carl?

As for your claim that Elizabeth has been known to post false information, where did you read that, Carl? I think a real attorney, Carl, as you have claimed to be, would reference a lot more than you are pretending to do.

If she had posted false information, then I and others would have never found the obvious copyright violations that DTI committed with the Better Business Bureau? And that's all my complaint is at this time.

As for Elizabeth's other complaints of DTI fraud, deception, scams, and dozens of violations relating to DTI's state school license, I admit I have not read any proof of what she says on this site, except that she may want everyone to go to the California State website and look at what their state rules are with what DTI does as a licensed school. Admittedly, I have not done that because it took me some time to call the Canadian BBB and to research the BBB copyright question. However, you refuse to do any of the research to find the truth and the facts as I and others have found.

Your analogy of what DTI says about all of their competitors is the same as the Pepsi Challenge does not add up. Yes, I did take the Pepsi Challenge. But Pepsi never told us anything about Coke that is even close to the same content that DTI claims about all of their competitors. Again, look up the Pepsi Challenge on the internet and compare that with what DTI claims about all of their competitors.

And, Carl, I see that you wrote your latest message here within hours after DTI removed the copyright violations. Are you Art Kassel, Carl? Remember, I took a computer screen shots in case you or DTI denies the now-past violation.

Now I have another question for you and Mr. Kassel. DTI now claims in their new report that is based on a Compilation of state public records, consumer protection agencies, and interviews.

Please provide me with names of the consumer protection agencies and their location. I want to verify what you and Mr. Kassel are now telling the public.

If I can verify the facts, then I will support what DTI says about any competitor. If I cannot verify the facts, or you or Mr. Kassel refuse to help me, then I will start another complaint. Is that fair?

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#14 Consumer Comment

Thanks for FINALLY clearing up the BBB issues....NOT

AUTHOR: Carl - (U.S.A.)

POSTED: Tuesday, April 26, 2005

So now the truth has been revealed. "John" and "Elizabeth" are competitors of DTI who apparently have unsavory ratings with BBB.

So basically, the allegation was the DTI has posted or linked to a competitor's unfavorable rating with the BBB. I say allegation because Elizabeth has been know for posting false and unreliable information before. If the competitor's BBB reporters ever were on the DTI website, there is no evidence of that now.

You know, comparing the quality of your business to someone else's is a legitimate advertising technique. Haven't you ever taken the Pepsi Challenge.

If DTI WAS improperly comparing their BBB report to that of a competitor (which I seriously doubt to be true), they certainly aren't doing that now. However, they ARE legally promoting their membership in the BBB and the BBB Online Reliability program.

So basically, DTI now has 5 ripoff reports against it for an ALLEGED minor violation of BBB membership rules. No false advertising, no deception of consumers, no unfair competition, just invalid complaints. What a joke.

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#13 Consumer Suggestion

Carl, you are ripping off the truth here by being a phony attorney.

AUTHOR: John - (U.S.A.)

POSTED: Tuesday, April 26, 2005

Carl,

I believe you are deceiving everyone here because you have claimed to be a licensed attorney in California but refuse to prove it. You have been asked this many times to tell us your license number, but you refuse. I am highly suspect of anything you write or ask anyone to do here.

I cannot speak for Elizabeth who claims that DTI has ripped off any students, but my report is certainly true about the BBB violations of DTI using BBB reports without permission. I called the BBB Canadian office and they confirmed this. You claiming otherwise because you refuse to look at the BBB rules that are available for anyone to read tells me you are the one, under a false identity of an attorney, that is trying to rip off the truth here with a lot of smoke.

Although I can only answer to what I have read on the DTI site and the rules on the BBB site, you ask the stupid question of so what? as if it is okay for any company to violate and steal copyrighted material as long as they do not have any student complaints. In my opinion, if a company is portrayed as honest in one hand and steals in the other hand, then I think the less honest hand will outweigh the character and reputation of the company in the long run. Maybe DTI has never been caught. But they have now. And I have made computer screen shot copies of their website to have the proof later to show to anyone that they are still violating the copyrights as of this week in case of an attempted cover up. And sooner or later the BBB will handle this. And at that time I will make a personal decision of whether or not to seek a refund on the course I purchased.

If you want the sections of the violations, read them yourself at any BBB website. Otherwise, move on somewhere else with your phony attorney license, unless you wish to give it to me.

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#12 Consumer Suggestion

In the B B B rules there is a provision that restricts B B B members from using the B B B copyright reports.

AUTHOR: John - (U.S.A.)

POSTED: Monday, April 25, 2005

Dave,

Just go to any BBB website, such as your local BBB office, and read over all of the BBB rules for a BBB member. In the rules there is a provision that restricts BBB members from using the BBB copyright items, which includes the BBB reports. DTI is a BBB member and on their website they have copied entire reports from two other BBB offices out of state in what looks like an attempt to discredit another school's program. The copying of BBB reports is a violation.

It may not be a consumer complaint, which is usually over money issues, but it is a violation of BBB membership. If DTI removes the copyrighted pages it tells me they did so because of Elizabeth's complaint. It may also lead to DTI losing their BBB membership because the BBB rules allow for a company to lose their membership if they break any of the rules.

Hope this helps.

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#11 Consumer Suggestion

In the B B B rules there is a provision that restricts B B B members from using the B B B copyright reports.

AUTHOR: John - (U.S.A.)

POSTED: Monday, April 25, 2005

Dave,

Just go to any BBB website, such as your local BBB office, and read over all of the BBB rules for a BBB member. In the rules there is a provision that restricts BBB members from using the BBB copyright items, which includes the BBB reports. DTI is a BBB member and on their website they have copied entire reports from two other BBB offices out of state in what looks like an attempt to discredit another school's program. The copying of BBB reports is a violation.

It may not be a consumer complaint, which is usually over money issues, but it is a violation of BBB membership. If DTI removes the copyrighted pages it tells me they did so because of Elizabeth's complaint. It may also lead to DTI losing their BBB membership because the BBB rules allow for a company to lose their membership if they break any of the rules.

Hope this helps.

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#10 Consumer Suggestion

In the B B B rules there is a provision that restricts B B B members from using the B B B copyright reports.

AUTHOR: John - (U.S.A.)

POSTED: Monday, April 25, 2005

Dave,

Just go to any BBB website, such as your local BBB office, and read over all of the BBB rules for a BBB member. In the rules there is a provision that restricts BBB members from using the BBB copyright items, which includes the BBB reports. DTI is a BBB member and on their website they have copied entire reports from two other BBB offices out of state in what looks like an attempt to discredit another school's program. The copying of BBB reports is a violation.

It may not be a consumer complaint, which is usually over money issues, but it is a violation of BBB membership. If DTI removes the copyrighted pages it tells me they did so because of Elizabeth's complaint. It may also lead to DTI losing their BBB membership because the BBB rules allow for a company to lose their membership if they break any of the rules.

Hope this helps.

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#9 Consumer Comment

Do you have any evidence of any real ripoffs by this company?

AUTHOR: Carl - (U.S.A.)

POSTED: Monday, April 25, 2005

With 2 different people filing 5 different reports on this website full of false information, I have one question: what evidence do you have to share that this company has ripped anybody off? So far, the only thing I have heard is that DTI may or maybe not be in violation of its membership agreement with the BBB. Even if true, so what? That's between the BBB and DTI. There is no ripoff here. DTI is an AAA rated member of the BBB. That is a verifiable fact and if publicizing that fact on their website is a violation of their membership agreement, then the BBB can simply enforce the terms of the agreement.

And I'm not sure that the "violation" is so clear. What section of the membership agreement do you claim DTI violated? And what evidence do you have the DTI doesn't have permission to link to their report on the BBB website?

Bottom line: ripoff reports should be filed by peiople who have been ripped off, not by people trying to defame a competitor.

It all boils down to one thing: the only

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#8 Consumer Suggestion

Clarity, please I dug deeper and still can find no problem.

AUTHOR: Dave - (U.S.A.)

POSTED: Sunday, April 24, 2005

John - there are two "Daves," and I am not sure to which you reply. Regardless, I dug deeper and still can find no problem. What exactly is the violation of which you write? Sometimes I don't feel so smart, and I am still missing the point here.

In checking around, I see that if there have been any complaints with other companies, they are noted and the text says something like "There have been complaints that have (or have not) been satisfactorily resolved. Somewhere on this site I just read that if a company has a bad rating on a BBB, they are really bad. I think the key is to find the local BBB that covers the business (in this case: the labbb) - it says there are no complaints. If there is another, please share it here.

Again, please clarify for exactly what the violation is.

Thanks.

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#7 Consumer Suggestion

If DTI was not a BBB member they would have handled it directly.

AUTHOR: John - (U.S.A.)

POSTED: Sunday, April 24, 2005

Kristal,

Yes, that is what the BBB in Canada told me too. They are responsible for violations of their name and if DTI was not a BBB member they would have handled it directly. But because DTI is a BBB member out of California they ordered DTI to remove the violations through their local BBB office and have assigned it to that office. If you read Elizabeth's copy of the email from Shauna it was an order that went to the BBB office where DTI is a BBB member. Now if it does not get resolved, then we may see the Canada BBB office get more involved.

Like I said, I purchased the course and am waiting to see of the violations will be removed. If they are removed it tells me that the BBB offices work together to handle these complaints. But maybe they do not consider a copyright violation as a BBB complaint for the record. Maybe the only complaints are official money complaints and nothing else.

Dave,

I don't think any BBB member gets a complaint on their record if it is still being worked out. That's why I took the time to look at DTI's website and the BBB's rules and found that there is a clear violation like Elizabeth found. Like I said, if all of a sudden the violation pages that DTI has disappears then that is probably an indication they did something wrong, even thought their consumer record shows clean.

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#6 Consumer Comment

I also contacted Shauna Blair and alot of what Elizabeth has stated and said does not make sense

AUTHOR: Kris - (U.S.A.)

POSTED: Saturday, April 23, 2005

I found this post to be interesting, since I had been checking out private investigation schools. I am not affliated with DTI in any way. I had been watching this post for the last few weeks, so I decided to contact Shauna Blair, like Elizabeth suggested.

Elizabeth, you stated in a previous post that you paid for 3 different schools, but for the same private investigation course. Why would you pay for 3 different schools for the same course? So, here is a copy of my email, and Shauna Blair, then directs me to the BBB back in CA.

Dear Ms. Bennett:

Thank you for your inquiry. Please approach the following bureau in order to obtain a reliability report on this company:

BBB of the Southland
WWW: http://www.labbb.org
Email: info@labbb.org
Phone: (909)825-7280
Fax: (909)825-6246
PO Box 970
Colton, CA 92324 -3052

----- Original Message -----
From: Ange
To: shauna@bbb
Sent: Wednesday, April 13, 2005 3:42 PM
Subject: Re: BBB inquiry


Dear Shauna,

I was wondering if a lady named Elizabeth, from LA California, has made complaints against the Detective Training Institute (DTI)? And if there are any violations or complaints against the school? She has been posting complaints on the website of Ripoff Report But a lot of what Elizabeth says she then contradicts herself, and she said that she lied. And now she has posted that she has paid for 3 other schools for the same course. I was looking into some private investigation courses, and that is why I am interested about this school. So I am interested in what you have if anything on DTI. I appreciate your help with this matter. I want to thank you for your time with this situation.

Sincerely,
Kristal Bennett

I have agreed with what some of the others have said in previous posts, Sherri and Carl you have said some great things. Good job. Alot of what Elizabeth, has said does not make sense. I thought some of you,that have been watching this post,might find the answer to my email interesting. Thanks to Sherri and Carl for their suggestions and questions that they bought up.

Kristal

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#5 Consumer Comment

This is not a Rip Off!

AUTHOR: Stacey - (U.S.A.)

POSTED: Friday, April 22, 2005

Quit with the whining and ranting!!
YOU AND ELIZABETH HAVE GIVEN NO REAL PROOF OF A RIP OFF!!!!
THIS SITE IS FOR THOSE WHO HAVE A REAL RIP OFF REPORTS TO REPORT!
GET A LIFE!!!!!!!!!!!!!!!!!!!!!!!

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#4 Consumer Suggestion

The Answer is Simple

AUTHOR: Dave - (U.S.A.)

POSTED: Friday, April 22, 2005

If one checks the Los Angeles BBB (www.labbb.org) and searches for DTI (first of three responses), all you need is there - an AAA rating and no complaints.

What does Canada have to do with this?

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#3 Consumer Comment

John and Elizabeth both sound like the same person

AUTHOR: Dave - (U.S.A.)

POSTED: Tuesday, April 12, 2005

I have NO vested interest in the detective business. I know absolutely noone who is/was a detective (or even hired one). I am simply an observer who has been reading these crazy threads.

What I cant understand, is that first Elizabeth and now John both say to "compare" what that company is doing to the BBB rules and "compare" to CA state law on detective schools.

What exactly are we supposed to compare? How about you provide a link or a quote from the BBB rules or the law that these guys are violating, and give an example of how it was violated. I cringe every time I saw the word "compare" in Elizabeth's posts because I didn't know what the heck to compare! Spell it out.

Now that John is posting, and also using the same vague "compare" reference, I am once again confused and left in the dark on what the heck is supposedly being done wrong.

TELL US EXACTLY what is wrong! Tell us the law/BBB policy, and then tell us how it's being violated. Simple.

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#2 Consumer Suggestion

Why did not Mr. Kassel answer that one single complaint that she was making in the last week? And why didn't anyone else, including you?

AUTHOR: John - (U.S.A.)

POSTED: Tuesday, April 12, 2005

Actually, Sherri, it was you in the other report that I was listening to that got me thinking that something was worth taking a second look if so many of DTI friends were saying the same thing over and over again without answering just one of the many complaints she was listing.

After purchasing the DTI course and then reading what Elizabeth said about Mr. Kassel's use of a copyrighted BBB report that may have been illegal, I read the date of her complaint and the date of the last BBB report for DTI. It did not match as you and I both found. So why was that?

And why did not Mr. Kassel answer that one single complaint that she was making in the last week?

And why didn't anyone else, including you, answer that one single complaint?

I didn't see an answer from anyone, so I investigated myself and found the truth. Read the BBB membership agreements and then compare them to what DTI has done with illegal use of their reports. It's that simple, no big deal. But what is making it a big deal is everyone is denying it. I chose not to deny looking.

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#1 Consumer Comment

REALLY? THEN HOW COME I FOUND THIS ON THE BBB SITE?

AUTHOR: Sherri - (U.S.A.)

POSTED: Tuesday, April 12, 2005

DBA: Detective Training Institute
Other DBAs: Detective Training Institute
DTI
Art Kassel, Private Investigation
D T I

Address: P.O. Box 909
San Juan Capistrano, CA 92693 Other Addresses: P.O. Box 909
San Juan Capistrano, CA 92693

Primary Phone: (888) 425-9338 Other Phone Numbers: (888) 425-9338
(800) 672-0274

Primary Fax: (949) 498-4751 Other Fax Numbers: (949) 498-4751

Primary Contact: Arthur Kassel
Owner Other Contacts: Arthur Kassel
Owner
Email:

E-Mail Address:
Website: http://www.detectivetraining.com Other Websites: http://www.detectivetraining.com

Company ID: 13066146
Business Start Date: 1/1/1980
BBB Created Record on: 1/9/1998

Nature of Business:

This company's business is an investigative training school.

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Bureau Membership
Join Date: 5/15/1999

This company is a member of the Better Business Bureau and has agreed to uphold our membership standards, which include a commitment to act in accordance with ethical business practices and to respond to customer complaints. The company has been a member since 5/15/1999, and we are satisfied that it honors its commitment.
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Licensing and Bonding Information

As of our last verification on April 6, 0205, this company's registration with the Bureau for Private Postsecondary and Vocational Education (BPPVE), school code 3003481, is currently approved and registered. For the most up-to-date information regarding registration, consumers may contact the BPPVE by calling (916) 445-3427 or by visiting their website at http://app1.dca.ca.gov/bppve/school-search/.

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BBB Comments and Analysis
We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.
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Complaint Closing Statistics
The following grid displays the number and responses to complaints over the last 36 months:

No. of Cmpl Type of Response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreeing to perform according to their contract
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered
0 Unassigned

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Complaint Experience
We have received no complaints against this company.

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Government Actions
We know of no government action taken against this company.
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Advertising Review
No question about the truth of this company's advertising has come to our attention.
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Other Considerations
We know of no other matter or practice relating to this company that may assist you in your consideration of this company.
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Uh, "John", have you been listening to "Elizabeth" too much? Or are you working with her? Or are you actually her? Please don't insult people's intelligence by posting things that are untrue and easily verifiable.

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