Complaint Review: Devices Now - Nationwide
- Devices Now Nationwide USA
- Phone:
- Web: Devicesnow.com
- Category: Audio & Electronic Retail Stores
Devices Now Sent for an iPhone 6 plus paid 330 dollars money was taken but no phone received. Absolutely no customer service contact not for lack of trying St Augustine. Florida
*UPDATE Employee: Item was delivered to customer
Paid 330 dollars for a cell phone that was never received. Absolutely no customer service contact and it's not for lack of trying. Money was taken instantly and order summary continuously states processing.
This report was posted on Ripoff Report on 03/13/2017 09:27 AM and is a permanent record located here: https://www.ripoffreport.com/reports/devices-now/nationwide/devices-now-sent-for-an-iphone-6-plus-paid-330-dollars-money-was-taken-but-no-phone-rece-1361396. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Item was delivered to customer
AUTHOR: Admin - (USA)
SUBMITTED: Friday, October 20, 2017
First and foremost, this customer submitted their claim exactly ONE week after they placed their order. They chose the standard (free) shipping option which is advertised as taking 1-3 business days to process and then 2-6 business days to ship... for a total of 9 business days. Suffice to say, the customer "jumped the gun" a little when they filed their complaint as it wasn't even due to be delivered to them at that time.
With that being said, this order was delayed by approximately a week due to a back order. However, the customer was made aware of this delay through email. In regards to their no customer service contact, the customer was contacted through email multiple times. The problem was the customer was submitting multiple tickets (for example, on 3/13 she submitted a total of 5 tickets) - our help desk is answered from the oldest ticket to the newest (and the return receipt tells the customer it may take 24 hours). When a customer does not pay attention to the 24 hour note or assumes repetetive tickets will get them an answer faster, they do not realize that it is actually making their ticket "new" again and putting it to the bottom of the list.
Since the customer neglected to come back and offer any kind of update to her original post to be honest in stating she did actually receive the merchandise she paid for, I have attached a screenshot to show the delivery information. I would also be happy to attach the ticket logs showing how many tickets the customer was submitting each day, long before the order was do for delivery, but have not as a courtesy to not show the customers email address.
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