Complaint Review: Dex Media - DFW Airport Texas
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- Author Confirmed
- Dex Media PO Box 619810 DFW Airport, Texas USA
- Phone: 844-339-6334
- Web: dexmedia.com
- Category: Advertising Agencies
Dex Media Shut down Website and continues to bill after cancellation DFW Airport Texas
*Author of original report: Social did not work
*UPDATE Employee: Company response
Show customers why they should trust your business over your competitors...
Dex Media did not provide the leads or the website that was promised and paid for. They continue to bill for services even after they shut down my original website. Jerome Morgan refuses to return any phone calls and I finally had to shut down my credit card to avoid Dex Media from adding charges and not providing services. Rip Off experts - hang up if they contact you.
This report was posted on Ripoff Report on 04/01/2017 09:24 AM and is a permanent record located here: https://www.ripoffreport.com/reports/dex-media/dfw-airport-texas-75261/dex-media-shut-down-website-and-continues-to-bill-after-cancellation-dfw-airport-texas-1365275. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Social did not work
AUTHOR: - ()
SUBMITTED: Monday, July 17, 2017
7/17/2017
I am now dealing with Allied Consultants the collection agency for Dex Media. This has become a daily call before I can even start my day doing inspections and answering email quotes. I have contacted the email address that was sent to me and was told that none of my compliants were valid.
This nightmare has continued since 2/17 and my folder is getting bigger. I have sent the required Faxes with my dipute # and the bill just keeps adding up. No one has answered any of my original questions or why I am being charged when I am not being represented by this company.
Robert
Guilford, CT
#1 UPDATE Employee
Company response
AUTHOR: Dex Media - (USA)
SUBMITTED: Wednesday, April 12, 2017
Hi Robert - I hate to hear of the dissatisfaction outlined regarding your account, and that customer service expectations weren't met during your attempts to reach out to us. Please contact us via email at Social@dexmedia.com providing your business name/address, and preferred contact number for prompt follow up. Thank you, Ed!
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