Complaint Review: Dex Media
Dex Media - Rich Baldwin Incompetent, not customer focused, pushy, dishonest Englewood Colorado
*Author of original report: Dex Media "made things right"
*Author of original report: Response to false review
My recent experience with Dex Media was horrible. I had advertised with them for a decade . . . . . but the sales rep assigned to me this year was my reason for terminating my relationship with Dex.
The rep, RB, refused to hear that I was not looking for increased services or products. He continued to send proposals that included extra items for extra money. He was not prompt in calling when he said he would and had many excuses for his negligence. He lied to his boss about phone calls to me that were never made.
The entire process of discussing my marketing plan for 2014 was an ordeal. I finally got fed up with RB and cancelled my relationship with Dex for 2014. Although RB phoned me to acknowledge my cancellation, he now denies this and in fact my service didn't get cancelled and I am being billed.
Although the majority of sales reps I've worked with at Dex have been a bit pushy regarding services, RB was by far the worst - he absolutely didn't listen to me regarding my business needs and disregarded my requests. He did not return calls or send proposals when he said he would. He has lied to his boss in emails cc'd to me, to cover his a$#.
Because of RB's disregard and incompetence I am now being billed $2000 for services that I cancelled. RB's boss has not responded to my email concerns. The claims rep I spoke to said there is nothing she can do regarding the billing.
My summary of Dex Media: NOT customer focused, negligent, arrogant, dishonest and in it only for the money.
This report was posted on Ripoff Report on 02/28/2014 09:29 PM and is a permanent record located here: http://www.ripoffreport.com/reports/dex-media/englewood-colorado-80112/dex-media-rich-baldwin-incompetent-not-customer-focused-pushy-dishonest-englewood-co-1127476. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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