Report: #1391473

Complaint Review: Dex Media

  • Submitted: Wed, August 09, 2017
  • Updated: Wed, August 09, 2017
  • Reported By: Bert — Murphy North Carolina USA
  • Dex Media

    Nationwide
    USA

Dex Media Renewed Contract after request to cancel services Bristol TN/DFW Airport TX, Texas Nationwide

*UPDATE Employee: Company response

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Multiple attempts were made to discontinue the services provided prior to the end of the contract period. All attempts to reach by phone or on web site were to no avail. Finally, we forwared a letter and check stating final payment no longer need services to the company. We received another bill and when we contacted the company (after sevearal attempt and long periods of holding) they stated that they do not read anything that comes to that address. I explained that no one had approved the renewal and we did not want services. They said we wiould have to pay. I feel this is a scam and even the information published on our behalf is incorrect. If you decide to do business with this beware. Their business practices are not customer friendly or a service that is worth the cost. It is a racket to scam the public. no recourse and nearly impossible to reach. 

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This report was posted on Ripoff Report on 08/09/2017 07:55 AM and is a permanent record located here: http://www.ripoffreport.com/reports/dex-media/nationwide/dex-media-renewed-contract-after-request-to-cancel-services-bristol-tndfw-airport-tx-te-1391473. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
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#1 UPDATE Employee

Company response

AUTHOR: DexYP - (USA)

Hi Bert,

I'm sorry to hear of the outlined situation. Thank you for allowing our Client Care Team to address and resolve this matter for you.

- Ed

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