Complaint Review: Dex Media - Texas
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- Author Confirmed
- Dex Media p.o. box 619810 Texas USA
- Phone:
- Web:
- Category: Internet Marketing Companies
Dex Media- daniel williams continued to charge my cc after contract cancellation D/FW Airport Texas
*UPDATE Employee: Company response
*UPDATE Employee: Company response
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signed an internet marketing agreement with 90 day cancellation clause exercised the clause, however, Dex Media continued to charge my cc for two additional months totalling $400.00-contacted by phone and was told it would be corrected 3 months ago-no credit yet-
This report was posted on Ripoff Report on 02/01/2017 02:53 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dex-media/texas-75261/dex-media-daniel-williams-continued-to-charge-my-cc-after-contract-cancellation-dfw-air-1353389. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 UPDATE Employee
Company response
AUTHOR: Dex Media - (USA)
SUBMITTED: Tuesday, February 07, 2017
Hi John - Jason on our Client Care Escalations Team advised that he was able to speak with you, address all your concerns, and worked to resolve the matter to your satisfaction. Thank you so much for allowing us the opportunity to assist you! - Ed
#1 UPDATE Employee
Company response
AUTHOR: Dex Media - (USA)
SUBMITTED: Thursday, February 02, 2017
Hi - I'm sorry to hear of the matter outlined regarding your account and the lack of resolve to date. Our Client Care Escalations Team was assigned this case and will be promptly contacting you in an effort to work to resolve all concerns. Thank you, Ed!
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