DHgate.com will not answer complaint about damaged and wrong color of order online China

I purchased 100 floating candles from dhgate.com.  When they arrived 28 days later, a lot of them were damaged because poor packaging for the trip to the USA.  I ordered multi colored floating candles (blue, red, pink), and all I received was ALL pink candles.

I got on the computer and sent them an email with photos of the damage.  I then poked around and saw an IM area.  I started to discuss the problem with one person (gave all info they wanted), and I was told that she would be right back in 2-3 minutes.  After 24 minutes (I ate supper in the meantime), I typed in Hello!  In less than 1 second, a second person answered, "Hello, how can I help you?".  I gave all my info again to this person, and they said..."I need to look at your order, give me 3 minutes."  10 minutes later I typed in Cancil my order, and yet a 3rd person asked, "How can I help you?".

I closed the window because I knew what was going on.  I came here to find other reoprts about DHgate, and knew I had been had.