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Report: #1136570

Complaint Review: Diamante Cabo San Lucas - Cabo San Lucas

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  • Reported By: Anonymous — Eugene Oregon
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  • Diamante Cabo San Lucas Boulevard Diamante Cabo San Lucas, Mexico

Diamante Cabo San Lucas If you read or hear anything negative about this Company, Believe it! Stay away from them. Cabo San Lucas Mexico

*Consumer Comment: Next day service!

*Consumer Comment: Wow! Take a look at what's really going on here!

*General Comment: DIAMANTE CABO

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 I attended a sales presentation at Diamante in Cabo San Lucas about a month ago and was very impressed with their Golf Resort and plannings for the future. At the end of the presentation I met with the Sales person and Sales Manager who presented me with options to purchase vacation ownership. I agreed to purchase and was told I could play their one and only golf course for the next as much as i wanted without any additional charges. Yes, free of charge, anytime and as much as I wanted to play. After completing the paperwork and giving them a credit card deposit, I played a round with the sales person. Of course he was telling me how fortunate I was to become an exclusive member of Diamante and about all of the benefits and how much I will enjoy being a member. I was excited and I thought it was great to be a new member. After we finished the round I went into the pro shop t set up tee times for the next 2 days. My intentions were to tee off early so that i could enjoy the rest of my days in Cabo San Lucas. When I asked the pro shop attendant about an early morning tee time, he responded by saying "the morning tee times are reserved for members and the earliest tee time for me would be 1:30. I told him that I am a member, I had just signed a contract earlier that day. What does that make me? Well, anyway, I was told earlier that I could play anytime a tee time was available. I ask the pro shop guy if there were any early tee times available and he said yes, a couple openings in the 8 to 8:30 range, which would have worked out perfectly for me. He told me that I had to speak with the Sales department. So I went upstairs to the Sales department and of course everyone had left for the day. I went into the office and Wendy who had drafted the contract was sitting at her desk. I asked to speak with her because I was a little upset about the situation that had just happened in the pro shop. I told her that I did not want to be a part of Diamante if we are starting off with such deceptive practices. She listened and then called the Sales Manager who said he would resolve the issue and either he or someone would contact me. I never heard anything from anyone. I sked Wendy if she would refund my credit card deposit because I didn't want to be a part of Diamante. She told me that the office was closed and someone would contact me tomorrow and that she could not refund my deposit. The credit card machine was in her office so I didn't understand why she couldn't.

Two days later, I get a phone call from the Sales person and he appologizes and tells me that I should always contact him if there are any problems or issues. I told him that I wasn't very happy with the way things were communicated or not communicted and thatI didn't want to purchase a member to Diamante and would like my credit card credited for the full amount. He told me that he would do everything possible to make up for his mistake. He offered me a week of free golf on my next visit to Cabo. I agreed to that and I even asked him about upgrading to the next size unit that we had discussed initially. He emailed some numbers that eventually were satisfactory until I had noticed that the maintenance fee for certain times of the year had changed. I questioned him about it and he said that is just the way it is. Before the maintenance fee remained the same for the whole year and now mysteriously they changed. It is just another deceptive practice by someone in the timeshare/vacation ownership business who will do anything to make a sell. I would recommend to stay as far away from these people as possible unless you want to be in a similar situation as I am. As of today, I still have not gotten my deposit back. If they are going to force me to become a member, surely it will not benfit them. Everyone I know will hear about this experience with Diamante Cabo San Lucas.

 

This report was posted on Ripoff Report on 04/05/2014 12:03 PM and is a permanent record located here: https://www.ripoffreport.com/reports/diamante-cabo-san-lucas/cabo-san-lucas-23473/diamante-cabo-san-lucas-if-you-read-or-hear-anything-negative-about-this-company-believe-1136570. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#3 Consumer Comment

Next day service!

AUTHOR: justme - (Canada)

POSTED: Sunday, June 25, 2017

The fellow that wrote that he bought a membership at Diamante then was upset because they didn't have golf T-times for him the VERY NEXT MORNING should be ashamed of himself!!  What does he expect?  The courses are bookd up months in advance as there are thousands of members.  No Golf Club can do that, let alone a place like Diamante.  Expecing to buy one day and play the next is asking way to much and expecting it so snobily is ridiculous.  I hope they DO give you your money back and that you are not apermanent member least I shall have to deal with your kind next time I'm there!  Sheesh!!

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#2 Consumer Comment

Wow! Take a look at what's really going on here!

AUTHOR: Larry Davis III - (USA)

POSTED: Sunday, November 27, 2016

It looks to me like you got off easy. Look at what is coming out about this place and the guy who owns it.

www.nvbusinessnews.com

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#1 General Comment

DIAMANTE CABO

AUTHOR: papalarson - ()

POSTED: Saturday, June 21, 2014

My wife Donna and I just got back from Cabo in May. We also went to Diamante and sat through thier sales pitch. We fell in love with the place and we also bought a cando for 50 weeks. It was very affordable and we were treated with the up most respect. Or salesman name was Joe and was very pleasent. We are so happy we bought there and can't wait to go back. I can't beleave a person gets mad because he can't get his way. Life is too short to let something like a tee time get in the way. If you have not been to DIAMANTE you need to go check it out. It is beautiful and has everything you can imagine. If you go to DIAMANTE ask for Joe and tell him Gary and Donna Larson sent you.

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