Complaint Review: Diamond Candles
Diamond Candles refuses to respond about my order Internet
*UPDATE Employee: Replied to you in Case 80958
The money was immediately taken out of my bank account. Their website said allow 1-2 days processing and up to 7 days shipping. It also said that you would be updated via email about the progress of your order.
I have only received an email when my order was made. None after that. It has been two weeks since I ordered. I have NEVER had anything take this long to ship.
I am unable to track my order also. I have tried to make contact with this company many times. I have emailed them twice just to receive an automated email in return. I have called their number.only to hear another automated message. I have tried to reach them on twitter and facebook.
They have no problem responding.to people with good reviews but not to me. I just want my candle or I want my money back. No candle is worth this much trouble.
This report was posted on Ripoff Report on 02/20/2013 12:02 PM and is a permanent record located here: http://www.ripoffreport.com/reports/diamond-candles/internet/diamond-candles-refuses-to-respond-about-my-order-internet-1017379. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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