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Report: #1291114

Complaint Review: Diamond Doctor - Dallas

  • Submitted:
  • Updated:
  • Reported By: AlbertCho — Nashville Tennessee USA
  • Author Not Confirmed What's this?
  • Why?
  • Diamond Doctor 8127 Preston Rd Dallas, USA

Diamond Doctor Lied About Diamonds in Dallas Texas

*REBUTTAL Owner of company: Thank you for your feedback

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I got a diamond ring last fall. Something just was off about the whole thing it just did feel right, and we spent a lot on it so I decided to get it appraised by another jeweler. I was really vexed to discover the shading and clarity was several grades not the same as my certificate. He further explained that I ought to always search for GIA affirmed diamonds, which I thought I had because Diamond Doctor's website says they only offer GIA diamonds.

You'd think with all the ads on the radio Diamond Doctor is a decent place, and you'd not have to stress over getting burglarized blind, but rather that's basically what happened to us.

I feel cheated and looted by Diamond Doctor, and I am not going to let this go. Purchaser beware! Go somewhere else! Don't leave without a GIA certificate!

This report was posted on Ripoff Report on 03/01/2016 10:43 PM and is a permanent record located here: https://www.ripoffreport.com/reports/diamond-doctor/dallas/diamond-doctor-lied-about-diamonds-in-dallas-texas-1291114. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

Thank you for your feedback

AUTHOR: Diamond Doctor - (USA)

POSTED: Wednesday, March 02, 2016

Hi Albert, thank you very much for your review - we always love feedback. We are very sorry that you are unhappy with you diamond. Fortunately we offer a trade-in policy where you can come in and exchange your stone for any other diamond in our cases, including those with GIA certification! When doing this you will get 100% of what you paid for the diamond to apply towards another of equal or grater value. We pride ourselves in offering high quality diamonds and outstanding customer service, and we would appreciate an opportunity to rectify this situation.

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