• Report: #987424
Complaint Review:

Dick's Sporting Goods

  • Submitted: Wed, December 26, 2012
  • Updated: Wed, December 26, 2012

  • Reported By: rppierson — Rancho Santa Margarita California United States of America
Dick's Sporting Goods
27502 Antonio Parkway Ladera Ranch, California United States of America

d**k's Sporting Goods All Sales Final on bicycles, hidden policy Ladera Ranch, California

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I purchased a Diamondback Incite 2 for $400 at d**k's for a Christmas present for my son on December 17, 2012. After he recieved it on Christmas, we found it to be the wrong size, so I called d**k's on December 26 and talked to the manager and was told that they don't except returns or exchanges on bicycles. I immediatly went to the store to talk to the manager inperson and show her that there is no written or verbal statement of that policy, to no avail. So I reported the matter to the BBB and posted a rant on Craigs List and here. I just want to exchange this new, un-used bike for the correct size bike or get a refund under the printed return, refund policy that is printed on the reciept.

This report was posted on Ripoff Report on 12/26/2012 09:49 PM and is a permanent record located here: http://www.ripoffreport.com/reports/dicks-sporting-goods/ladera-ranch-california-92694/dicks-sporting-goods-all-sales-final-on-bicycles-hidden-policy-ladera-ranch-california-987424. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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