Dicks Sporting Goods Would not respond to store purchase problem or help resolving Mechanicsburg Pennsylvania

I bought a pair of rollerblades for my daughter for Chritmas. Several months later the strap broke makeing them useless. I went back to Dicks and asked them for a replacement. I was flat out told there is nothing they can do and I should deal with the manufacturer. I went home and told my husband who went online and contacted corp to see if they could help. Corp responded by sending an email that they would get back to me in no more than 48 hours. They did not, so I emailed again and got the same reply. I has been over a week and I understand now that Dicks does not want to help me.

I find it hard to understand in these economic times why Dicks would rather lose a customer and risk word of mouth like this site on the internet, my church, friends, co workers, etc. rather than take care of a customer over $150.00. There is lots of competition out there that would love my money and would give good customer service.

Dicks, I will replace my daughters rollerblades and spread the word of your lack of caring.

ned
Dillsburg, Pennsylvania
U.S.A.