• Report: #861583
Complaint Review:

Diesel Engine Export

  • Submitted: Fri, March 30, 2012
  • Updated: Fri, April 13, 2012

  • Reported By: Chicago — Chicago Illinois United States of America
Diesel Engine Export
3263-114th Avenue SE Calgary, Alberta United States of America

Diesel Engine Export Skyskipper Marketing, RJ Perfermance Lies, Broken Promises, False Information, Excuses, Cheats Calgary, Alberta

*UPDATE Employee: Not exactly what happened.

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

I received a fax from Diesel Engine Export and one day I needed a Cummins 5.9 ISB engine so I gave them a call and spoke to Jon Campbell about the engine and price. Well his pricing was amazing (should have been a red flag) so I told him to go ahead and order it. He then told me that he did not accept credit cards (should have been another red flag) and that Fedex would come the next day and pick up one of my checks.

I agreed to this, figuring he saved money by not using credit cards and that's how he had cheap pricing. Well the next day, Fedex shows up and I write the check out for $8543 ($8300 for engine + $243 for shipping) and the Fedex driver made me sign a slip and took off with my check in the envelope. 

The next day I called Jon to get me the tracking # for the engine, that was supposedly coming from Dallas, TX from a Cummins warehouse and he said he would call me back and that he needed to call them and blah blah blah..

About a week went by and the check had been deposited and cleared into his account and I still had no engine AND no tracking number! I called numerous times demanding a tracking # and he would reply with some excuse like, "the tornados (which did happen) screwed up the shipping process" or "I can't get a tracking # until it clears to the Ohio location". Well after 3 WEEKS I got fed up and demanded my money back. My father, also my business partner, called and spoke with Jonathan's assistant and yelled at her and called them crooks and that we would pursue legal action and that Jon was a con artist. (Most of my conversations by the way happened to be with his assistant because Jonathan was in Palm Springs, CA on vacation during this whole ordeal). 

Next day we received a phone call that our order was being cancelled because Jonathan didn't like the way we spoke to his assistant. How can the order be cancelled when there was no order to begin with?? How does it take over 3 weeks to get a simple engine delivered, UNLESS it was never even ordered in the first place.

Regardless, we agreed that we didn't want his business either and just wanted our money back. The next day we were told again that Jonathan was out of town and he couldn't write us a check until he got back. After multiple times of us stating, mostly through emails, that we would contact the authorities and banks, Jonathan's assistant finally said he would mail us a check. I even stated in one of the emails, that if he wanted to charge us a restock fee and send us $8000 just to end this without legal action I would accept that.

After another week of emails and waiting, I finally received a check back from Diesel Engine Export for the amount of $7218. He had charged us a 15% restock fee and also charged us the shipping cost!

Basically, his whole scam is to scare or make you mad and make you want to cancel your order, where then he can charge you some crazy restock fee and shipping on a order that never even took place. He then pockets the difference.  I will never do any business with Jonathan Campbell or any business he is affiliated ever again. Read his BBB grade and there are also other reports of him and his businesses on ripffreport.com. That should be all you need to know.

This report was posted on Ripoff Report on 03/30/2012 02:50 PM and is a permanent record located here: http://www.ripoffreport.com/reports/diesel-engine-export/calgary-alberta-/diesel-engine-export-skyskipper-marketing-rj-perfermance-lies-broken-promises-false-inf-861583. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Diesel Engine Export

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Not exactly what happened.

AUTHOR: DieselEngine - (Canada)

My name is Katie and I am in charge of customer service and most all freight  and i assist with the procuring of product sold. I would like to directly respond to this comment.

Here are the facts, the engine was a special order from cummins and we cannot control time on that at all. Jon was only gone from a Wednesday till Tuesday, he would have returned on Monday but his flight was delayed. I have emails stating that we would issue the check on Monday when he returned. This email conversation took place Thursday and Friday with Dimitri that i would keep them informed but that I would not speak with the man who had been screaming at me and saying very rude things to me anymore. So from then on I was dealing with his son. This order was cancelled by my boss due to how I had been mistreated, it was cancelled while Jon was away. We informed them we would get a check out as soon as we got the order cancelled and the money refunded to us. (usually takes a couple of days).

On Friday I received at call asking why they haven't received their money back yet. I explained  that  it would take a few days as was explained when the order was cancelled. I again of course got screamed at and had finally had enough when I said "I don't need this abuse and I am going to hang up the phone now, please feel free to call back when you can speak to me nicer." Well he did call back but he was even ruder. At that point I was only in contact with Dimitri through email.

Demetri (son) and I were able to communicate a lot better just the two of us via email. Jon being out of town created a restriction of sending a check out immediately. However because of the abuse that I was taking, Jon made special arrangements while on vacation to find a FedEx location to send it back to them. This was Friday and before we had even received our partial refund from vendor back. When Jon got to the FedEx location (which he had to drive half an hour to get to) he found out that we could not use our Canadian FedEx account number to send a FedEx from a USA location to a USA location. He got a hold of me to get a hold of Dimitri and let him know and ask if it can wait till Monday. Which at the time seemed to be OK.

Saturday morning I get an email from Dimitri stating (long story short) that FedEx will do pick ups on Saturday, and that they have set up an account so that they can get it sent to them on their dime not ours to speed up the process and that they just needed an address to send the truck. Now this is my day off, and I made the choice to interrupt my boss again on his long weekend vacation to tell him this and ask for his opinion on the matter. Well my boss didn't like the idea of having to sit in one place waiting for when ever FedEx decided to show up (they need a certain window of time ex 2-3 hours when they can pick it up). So I emailed Dimitri back explaining this in which he responded that he would give it the benefit of the doubt and wait until Jon's return on Monday.

Monday morning Jon's flight had been delayed a day, INSTEAD of asking Dimitri to wait another day, Jon with the new account number we were provided on the weekend, drove to FedEx to get that refund out. Here is the FedEx tracking number to confirm:  898698098234

I don't know of any other company owner that would go out of his way whilst out of town and not receiving a refund from a vendor to send a check to make sure the customer was satisfied. This after how I was treated during the entirety of this matter. Not to mention the time out of my weekend even though it wasn't that big of a deal. I usually don't check my work emails during this time as is not a requirement of my job.

After they received their refund and it was cashed I received  another call  from  Dimitri's dad screaming at me again. He was complaining about the restocking fee and while i was explaining that we passing on the same restocking fee we were charged, he once again when into an uncontrollable rage. At that point Jon took over the phone conversation. After that conversation was complete, Jon trying to be the bigger person sent a fax to Dimitri to be forwarded to his father explaining he would personally pay the restocking fee if an apology letter in writing was sent to me. To this date I have received no such letter, please find attached a copy of the fax that was sent along with the fax confirmation sheet showing that the fax was received.

Why would it be in a persons best interest to take the time to put an online complaint rather then just taking the time to write an apology? What more could have possibly been expected of us?

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?